Enrollment Sales Supervisor
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Job Description
Enrollment Supervisor leading remote enrollment specialists at Nsight Health, transforming care delivery through technology and data-driven solutions.
Responsibilities:
- Lead Data-Driven Enrollment Operations: Use real-time performance dashboards, predictive dialer data, and automated QA reporting to identify gaps and drive rapid improvement — turning data into action before the day is over.
- Inspire and Develop Top Talent: Deliver high-energy coaching sessions grounded in performance data. Use call analytics, conversion trends, and quality scores to build targeted development plans that actually move the needle.
- Maximize Enrollment KPIs: Own utilization, dials, contact rate, conversion rate, and quality metrics — and relentlessly drive the team to hit and exceed targets. Know your numbers. Know your team. Win every day.
- Champion Technology Adoption on the Floor: Set the standard for how the team engages with Nsight’s operational tools — automated workflows, intelligent call routing, workforce management platforms, and QA systems — so every agent operates at their highest potential.
- Strategic Enrollment Execution: Analyze campaign data, lead pipeline composition, and outbound strategy performance to spot trends early and launch initiatives that lift connection and enrollment rates.
- Own Escalations: Handle prospective enrollee concerns with urgency, empathy, and precision — protecting the Nsight brand at every touchpoint.
- Champion Process Excellence: Identify workflow gaps, implement improvements, and streamline operations to optimize speed-to-enroll and elevate the patient experience.
- Optimize Remote Operations: Manage daily schedules, coverage, and productivity across a fully remote team, ensuring efficiency and accountability through smart use of workforce management tools.
Requirements:
- 5+ years of contact center experience, including 1–2 years in a team lead or supervisory role.
- Proven success managing remote teams to high-performance outcomes.
- Experience working in a technology-forward contact center environment — predictive dialers, automated QA, workforce management platforms, or lead scoring systems — strongly preferred.
- Comfortable working in a fast-moving, data-rich environment where technology drives operational decisions.
- Bachelor’s degree preferred (or equivalent leadership experience).
- Healthcare or SaaS industry experience is a strong plus.
Benefits:
- 11 Paid Company Holidays annually
- Paid Time Off (PTO)
- Company-provided equipment
- Medical, Dental, Vision, and supplemental insurance options
- 401(k) Plan with 3.5% Company Match
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