Entry Level – Field Service Engineer
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Job Description
Field Service Engineer installing and repairing Glory Global Solutions high-speed cash-handling equipment. Managing customer service, diagnostics, maintenance, upgrades, and field support across South Birmingham.
Responsibilities:
- Install, maintain, repair and upgrade equipment in the field and provide customer/internal training as required
- Investigate technical issues, warranty failures and in-field failures, resolving issues efficiently and economically while keeping Product Specialists and Service Management informed
- Liaise with local Service Centres and partners to schedule workload efficiently based on site location, priority and cost implications
- Plan and prioritise workload to achieve business aims and meet customer needs
- Diagnose system problems and provide repair solutions while keeping customers apprised of progress, especially during machine maintenance or downtime
- Document system problems and preventative maintenance in customer site logs
- Gather and record machine information to monitor performance
- Complete machine installations, Engineering Change Notices and system hardware/software upgrades
- Recommend improvements to equipment service, reliability and performance
- Escalate difficult technical problems to technical support
- Establish and implement preventative maintenance schedules according to company specifications
- Perform other responsibilities within the scope of the position and business demands
Requirements:
- Must have a recognised engineering qualification with post qualification experience in a support role.
- Mechanically competent to a high standard
- Understands local Health and Safety regulations and works within company guidelines
- Effectively represents the Company whilst meeting the needs of the business partner; develops partner relationships through trust and performance
- Is flexible and can prioritise, plan and monitor own activity, performance and progress.
- Possesses first class customer service and communication skills; written and oral
- Logical trouble shooting skills and capability to isolate problems at PCB or component level
- Ability to effectively work with electric schematics, logic diagrams, and mechanical drawings
- Understanding of AC/DC power distribution and digital/analogue circuitry
- Must be available for on call (on some weekends)
- Must be able to work autonomously and with minimal supervision
- Working knowledge of personal computers especially Microsoft Office, navigation across network sites and email communication
- Holder of a Drivers Licence
Benefits:
- 25 days' holiday a year plus bank holidays with the opportunity to buy up to five additional days
- Company Car
- Competitive company pension scheme
- Ongoing training and development
- Private medical insurance for all employees (enhanced membership can be purchased for other family members)
- Dental insurance for all employees
- Life assurance
- Income protection scheme
- Employee assistance programme
- Employee Wellbeing events and Mental Health First Aiders
- Employee My Benefits portal offering extensive retail discount
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