Field Service Engineer
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Job Description
Home-based X-Ray Field Service Engineer installing, maintaining, and repairing Agfa Radiology imaging equipment. Travelling across Northern England to support healthcare customers and resolve technical issues.
Responsibilities:
- Deliver technical support, maintenance, and repair services for Agfa Radiology’s imaging products
- Travel to customer sites
- Install and commission imaging equipment and associated ICT/electrical equipment
- Maintain and service imaging equipment and associated ICT/electrical equipment
- Ensure proper functioning and optimal performance of products
- Liaise between Agfa Radiology Solutions and customers
- Ensure customer satisfaction and timely resolution of technical issues
- Cooperate with Agfa’s Shared Service Centre on service, maintenance, updates, and installations
- Maintain test equipment, tools, and company property
- Process spare parts in accordance with policy
- Expand knowledge of colleagues and customers through continuous development and improvement
- Build relationships and maintain teamwork with internal and external partners
- Identify and escalate situations affecting customer satisfaction or contractual obligations
- Work within a multidisciplinary team to achieve organisational goals
Requirements:
- HNC/D degree in electromechanics, electronics, computer science or engineering; alternatively qualified by extensive experience
- Ideally previous field service experience undertaking similar work
- Strong IT skills
- Microsoft Office skills
- Networking Infrastructure skills
- Full UK driving license
- Ability to travel to customer sites
- Ability to adhere to regulatory requirements, company policies and work procedures
- Ability to work as part of a multidisciplinary team
Benefits:
- Generous pension contribution
- Choice of company vehicle or car allowance
- 25 days holiday (increasing to 30 with seniority) + bank holidays
- Incentive plan
- Private medical insurance
- Support from our 24/7 employee assistance programme
- Career development and growth
- Essential training as part of development centres
- Mentoring from an experienced and qualified peer
- Support from a regional Customer Service Manager
- Competitive salary and benefit package
- Friendly work environment
- Supportive management structure
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