ERP Implementation & Support Specialist
Employment Information
Report this job
Job expired or something wrong with this job?
Job Description
ERP Implementation & Support Specialist at Carrus Technologies guiding clients through onboarding and support. Engaging in client relationships in automotive aftermarket operations.
Responsibilities:
- Act as the primary point of contact for clients via phone, email, and chat — handling requests and resolving issues with professionalism and customer focus
- Build and maintain strong client relationships through proactive, regular communication
- Gather relevant information to assess client concerns, identify root causes, and ensure timely resolutions
- Escalate issues appropriately and follow up until fully resolved
- Deliver product training that is clear, practical, and tailored to each client’s needs
- Keep CRM records up to date and accurate
- Play a central role in onboarding new clients — from initial needs assessment through go-live
- Configure the ERP system to match each client’s operational workflows and requirements
- Assist with data preparation, cleansing, and import using Excel, CSV files, and AI-assisted tools — comfortable experimenting with new technologies to improve efficiency
- Support clients in preparing and validating inventory during go-live weekends
- Travel to client sites to provide implementation and on-site training support
- Troubleshoot issues in real time during go-live to ensure a smooth Day 1 experience
- Convey client feedback to product and development teams to help improve the platform
- Contribute to ongoing improvements of onboarding processes and training materials
Requirements:
- 2+ years of experience with ERP systems, in software support, or in aftermarket automotive operations
- Experience in customer-facing roles that involve training, implementation, or technical support
- Call center or application support experience
- Participation in implementation or software integration projects is an asset
- Experience in the automotive aftermarket industry is an asset
- Fully bilingual in French and English (spoken and written)
- Advanced Excel skills and comfort working with structured data (formulas, data manipulation, imports/exports)
- Solid understanding of inventory management systems and retail operations
- Familiarity with AI tools for productivity and analysis
- IT knowledge in a Windows environment is an asset
- Proactive and takes initiative — you see what needs to be done and act
- Comfortable managing your own workload and working independently in a remote setting
- Communicates clearly and adapts style to the audience
- Able to manage multiple projects simultaneously without losing attention to detail
- Customer-focused and genuinely cares about the people you support
- Open to feedback and committed to continuous improvement
- Always looking for smarter ways to work — you adopt new tools, including AI, and use them where they add real value
Similar Jobs
Seasonal Customer Support Agent
Seasonal Customer Support Agent at ParentSquare addressing customer inquiries via email, chat, and phone. Efficiently resolving issues during high-volume back-to-school period with potential for full-time transition.
Pharmacy Support Specialist
Pharmacy Support Specialist processing Central Fill–eligible Auto Refills while collaborating with onsite teams. Delivering exceptional client care and maintaining service levels in a remote role.
Campaign Account Support Specialist – Level 2
Campaign Account Support Specialist fostering strong relationships with teams and partners in biopharma services. Managing print intake, direct mail execution, and HCP service initiatives with compliance.
Campaign Account Support Specialist – Level 3
Campaign Account Support Specialist managing fulfillment operations and HCP service initiatives. Overseeing print intake and demand management for pharma clients.
Support Specialist 3 – Magnetic Resonance
Remote Support Specialist providing technical support to customers and engineers for Siemens MR equipment. Responsible for troubleshooting, resolving technical issues, and assisting with on-site repairs.
Bilingual Customer Service Specialist, B2B
Bilingual Customer Service Expert providing support to retailers with exceptional service in French and English. Engaging clients and promoting new products while maintaining strong relations.
Senior Manager – Customer Support
Senior Manager of Customer Support responsible for leading global technical teams at Castor. Enhancing customer satisfaction metrics and ensuring operational excellence across services.
Customer Experience Specialist
Customer Experience Specialist providing personalized travel planning support for clients. Emphasizing relationship-building and service excellence throughout the travel planning process.
Service Support Specialist – Insurance, Spanish
Service Support Specialist managing customer inquiries and insurance policy servicing for COVU's clients. Ensuring satisfaction through efficient case management in a remote role based in Peru.
Customer Service
Remote Customer Support Reps working for Virtual Vantage Inc in a customer service role. Handling customer inquiries and ensuring satisfaction while working from home.
Customer Support Specialist
Customer Support Specialist managing member inquiries and support tickets for Espresa's personal benefits platform. Ensuring service excellence across multiple channels while achieving specific performance targets.
Freelancer Assistenza Clienti – Nutrizione/Salute
Freelancer Customer Support assisting Italian customers in health and nutrition sector for SHEKO GmbH. Engage with customers through social media and community management.
Support Manager, Customer Experience
Support Manager leading customer experience initiatives for AI-powered gym management platform PushPress. Building systems and standards to enhance customer support functions.
Customer Service Representative
Customer Service Representative in e-learning engaging with veterans and ensuring satisfaction through inquiries and support. Remote work from anywhere in the United States, emphasizing effective communication.
Overnight Sales and Customer Service Representative
Customer Service Representative focusing on fielding inquiries via various communication channels. Engaging with customers to resolve issues and meet sales objectives while creating a positive experience.
Customer Service Representative – Administration, Finance
Inhouse Consultant for Infoma ERP providing financial software support and customer service. Engaging with users to improve their experience and resolve inquiries effectively.
Digital Customer Experience Manager
Digital Customer Experience Manager enhancing customer relations and pursuing strategic revenue opportunities. Responsible for business development through product and market innovation in a remote work environment.
Customer Service Representative – Administration, Finance
As Inhouse Consultant for Infoma ERP, support users in financial accounting. Analyze customer inquiries and provide solutions while ensuring a quality service experience.
Bilingual Customer Service Advocate, Russian
Customer Care professional resolving inquiries for Centene's 28 million members and providers. Focused on providing accurate and timely personalized support via various communication channels.
Customer Service Agent
Remote Customer Service Agent for AltaConnect providing support across phone, chat, and email channels. Responsible for handling inquiries and maintaining positive customer relationships.