Event Success Manager
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Job Description
Event Success Manager at EventMobi supporting clients with event goals and technology solutions. Collaborating with cross-functional teams for seamless event execution.
Responsibilities:
- Acting as a trusted strategic partner to customers by deeply understanding their event goals, success metrics, and business priorities
- Guide customers through technical product training (onboarding) with an events-first mindset
- Managing full-service event contracts end-to-end, overseeing multiple concurrent events
- Leading proactive project management across the entire event lifecycle
- Collaborating closely with internal cross-functional teams to coordinate requirements, resolve issues, and deliver seamless event experiences
- Monitoring customer health and success metrics, identifying risks or opportunities early, and taking action to drive adoption, retention, and long-term success
- Conducting regular customer touchpoints to review performance, align on outcomes, and optimize future events
- Maintaining accurate and detailed account, project, and communication records in HubSpot and internal tools
- Proactively identifying potential risks, reviewing contracts and requirements in advance, and escalating issues when needed
- Supporting live events as needed, including occasional evenings, weekends, or travel for on-site or hybrid event support
- Sharing customer feedback, insights, and improvement ideas with internal teams to continuously enhance processes, products, and the overall customer experience
Requirements:
- At least 2 years experience as an event coordinator, event planner or project coordinator
- A love of technology and a passion for its impact on the event industry
- The ability to think outside the box and continually develop creative strategies
- An empathetic personality and care about solving problems and helping people
- Excellent written and verbal communication skills
- Top-notch organizational skills, adept at multitasking, and excel in thorough documentation and follow-up practices
- You are flexible and adaptable and enjoy having fun in the workplace while focusing on delivering outstanding customer service.
- NICE TO HAVE: 2-year college diploma or 4-year degree in events management
- Experience working with event technology, including registration, event app, badges, AV solutions, and virtual events
- Prior experience providing in-person support or on-site services is a plus
- Experience working with HubSpot, Salesforce, or other CRMs is also nice.
Benefits:
- Up to $65K CAD salary depending on the experience + Stock Options + Benefits
- 3-weeks vacation + 1-week Sick Days + 3-summer days + your birthday is a holiday
- Dental, Health, Life, Mental Health Consultations (Green Shield Health Inc)
- Top of the line hardware and the best collaboration software for remote work
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