Executive Assistant – AI Operations
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Job Description
Executive Assistant supporting AI operations for an early-stage AI company. Engage in quality assurance and operational decision-making in a remote work environment.
Responsibilities:
- Support live deployments of AI systems for an early-stage AI company
- Review live AI-driven interactions including call transcripts and text messages to ensure accuracy and quality
- Identify inconsistencies, edge cases, and failure patterns across high volumes of outputs
- Flag issues proactively including when expected system updates are missing or delayed
- Interpret ambiguous or incomplete situations and determine the appropriate next step independently
- Recognize when an AI interaction has become stale or invalid and take ownership of resolving it
- Translate observed issues into clear, structured, and actionable communication for internal teams and customers
- Help ensure smooth execution of active pilots and deployments
- Maintain organized documentation of edge cases and resolutions
- Support the development of processes for handling new scenarios as the product evolves
Requirements:
- Background in chief of staff, senior executive assistant, operations lead, or a comparable high-ownership generalist role
- Exceptional attention to detail and the ability to spot inconsistencies under high volume
- Strong judgment in ambiguous situations: you own the problem, figure it out, and flag it with context
- Clear and professional written and spoken English communication
- Comfortable navigating multiple platforms such as Slack, Teams, and SMS simultaneously
- Highly reliable, responsive, and able to operate in real-time workflows
- Available to work 9 AM to 5 PM Eastern Time Monday through Friday
Benefits:
- Paid Time Off in accordance with company policy
- Observance of Holidays per company guidelines
- 100% remote setup so you can work wherever you're most productive
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