Executive Escalations – Customer Solutions
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Job Description
Home Depot customer solutions specialist resolving escalated installation, parts, and service issues. Handling inbound communications, follow-ups, troubleshooting, and end-to-end resolution remotely in Georgia.
Responsibilities:
- Take inbound communications from internal and external customers via telephone, letters, email, and social networks
- Provide excellent customer service through active listening and professional communication
- Identify, categorize, and resolve root causes of customer issues, including technical support for installations and parts inquiries
- Escalate unresolved problems to the appropriate department leader
- Take ownership of customer issues and provide complete end-to-end resolution using available resources
- Handle inbound customer concerns, outbound customer follow-up, and issue resolution
- Follow up with internal and external resources on customer issue resolution
Requirements:
- Must be eighteen years of age or older
- Must be legally permitted to work in the United States
- Associate's degree preferred
- Proficient in SAP/CRM, IBM, Outlook, and common web applications
- Retail experience, including suggestive selling skills
- Home improvement experience
- Technical aptitude for troubleshooting
- Ability to partner with internal and external business partners
- High school diploma and/or GED
- Minimum 2 years of work experience
- Negotiating/influencing skills
- Excellent verbal and written skills
- Attention to quality and detail
- Microsoft Windows/Office proficiency
- Proficient typing/keyboarding skills
- Multitasking capability and time/case management skills
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