Experience Architect
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Job Description
Experience Architect at Motorola Solutions shaping customer experience through service design and innovation. Collaborating with teams to enhance customer journeys and operational efficiency.
Responsibilities:
- Lead the discovery and mapping of complex service journeys
- Develop high-fidelity service blueprints, ecosystem maps, and customer journey maps
- Design and facilitate high-impact co-creation workshops
- Design reimagined service processes optimized for digital-first delivery
- Evaluate how changes in one part of the tech stack impact the user experience
- Leverage AI-powered design tools to accelerate the transition from concepts to prototypes
- Partner with Data Science teams to define success metrics
- Establish a feedback loop where post-launch data informs the next iteration of the service blueprint
Requirements:
- Bachelor’s degree in Design, Business, Information Systems, or a related field
- 5+ years in a senior transformation or design role
- Hands-on experience or certification in Salesforce is highly preferred
Benefits:
- Health insurance
- Paid time off
- Professional development opportunities
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