Experienced Tax Professional
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Job Description
Remote Jackson Hewitt tax professional preparing individual tax returns and troubleshooting complex filings. Supporting CSAs, tax professionals, and offices throughout the seasonal tax operation.
Responsibilities:
- Prepare tax returns remotely for clients working with Client Service Associates in offices
- Communicate with Client Service Associates to gather information and ensure accurate, efficient return preparation
- Assist tax professionals with tax questions
- Help resolve holds, rejects, and return-management issues
- Troubleshoot Jackson Hewitt software and process questions
- Support and coach tax professionals with varying levels of experience
- Work closely with the leadership team to support offices throughout tax season
- Support Jackson Hewitt offices and clients as part of the remote team
Requirements:
- 5+ years of Jackson Hewitt experience required
- PTIN Certification required
- Friendly and comfortable talking with clients and teammates
- General Manager or Area Manager experience strongly preferred
- Strong knowledge of Jackson Hewitt tax software, systems, and processes
- Experience preparing and troubleshooting complex tax returns
- Strong communication and problem-solving skills
- Ability to work independently while being an active part of a remote team
- Dependable, positive, and comfortable working in a fast-paced environment
- Full-time availability during tax season
- Dependable high-speed internet
- Reliable cell phone service
- A quiet, professional workspace
- Consistent availability and responsiveness during scheduled hours
Benefits:
- Bonus based on performance
- Competitive salary
- Employee discounts
- Flexible schedule
- Free tax training
- Continuing education for tax preparers
- Tax Pro bonus program
- Other award drawings
- Seasonal opportunities
- Flexible scheduling
- Work-life balance
- Transferable tax-preparation skills
- Recognition and appreciation programs
- Team celebrations at the end of tax season
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