Expert Technical Support Engineer
Employment Information
Report this job
Job expired or something wrong with this job?
Job Description
Technical Support Engineer resolving complex escalations across enterprise healthcare applications and secure messaging solutions. Troubleshooting Windows, SQL Server, HL7, IIS, and integration issues.
Responsibilities:
- Troubleshoot issues within Windows Server environments
- Use PowerShell for connectivity validation, service management, process monitoring, and system diagnostics
- Manage certificates and security configurations, and analyze Event Viewer data
- Interpret and troubleshoot SQL Server and ODBC-related errors
- Monitor, execute, and support SQL Agent jobs
- Perform SQL-based troubleshooting and data integrity validations
- Trace and troubleshoot HL7 message flows and interface-related issues
- Investigate message queue backlogs and integration failures
- Support secure messaging solutions and endpoint connectivity
- Troubleshoot IIS, ASP.NET, and application-layer issues
- Review application configurations and identify root causes across the technology stack
- Reproduce issues in test and production environments
- Analyze and classify defects based on severity, frequency, and software versions
- Gather diagnostic evidence including application logs, SQL traces, network traces, and user recordings
- Document findings, workarounds, root cause hypotheses, and reproduction steps
- Coordinate escalations between Support, Engineering, and Development teams
- Manage incidents through ITSM platforms and track PRBs and defect tickets
- Communicate technical findings to customers and stakeholders
- Create and maintain Knowledge Base articles
- Provide detailed troubleshooting documentation and escalation summaries
Requirements:
- Strong expertise in Windows Server environments, SQL Server, HL7 interfaces, and application troubleshooting
- Excellent analytical skills and root cause analysis capabilities
- Experience managing escalations through to resolution while maintaining high levels of customer satisfaction
- Windows Server
- PowerShell
- Windows Services
- Event Viewer
- Certificate Management
- Citrix and Virtual Desktop Infrastructure (VDI)
- IIS
- ASP.NET / .NET Framework
- Application Configuration Management
- Stack Trace Analysis
- Authentication and Security Tokens
- Microsoft SQL Server
- SQL Agent Jobs
- ODBC
- SQL Extended Events
- SQL Troubleshooting and Query Development
- HL7
- Enterprise Interface Engines
- Secure Messaging Solutions
- Identity & Access Management Systems
- EHR Integrations
- TCP/IP
- DNS
- Firewalls
- Network Ports
- PKI and Certificate Management
- Azure DevOps
- GitHub
- ServiceNow or similar ITSM platforms
- Log Analysis and Diagnostic Tools
- AI-enabled troubleshooting and automation tools
- Preferred: Browser Developer Tools, Fiddler, Wireshark, Linux, Docker, Container Technologies, Microsoft Azure, Amazon Web Services (AWS)
- Healthcare IT domain experience is highly desirable, including HL7 Workflows, ADT, Patient Matching, EHR Systems, EDMS/DMR Platforms, and Clinical Workflows and Healthcare Integrations
Similar Jobs
Senior Technical Support Engineer – Customer Support
Senior Technical Support Engineer troubleshooting SCAYLE’s enterprise commerce platform. Diagnosing distributed-service issues, supporting enterprise customers, and driving systemic improvements.
Technical Support Engineer – Customer Support
Technical Support Engineer diagnosing distributed-system issues for SCAYLE, an enterprise commerce platform. Investigating customer incidents, tracing code and data, and coordinating engineering escalations.
Junior Technical Support Engineer
Junior Technical Support Engineer coordinating enterprise IT and contact center incident response for Miratech, a global IT services and consulting company. Monitoring systems, managing outages, and coordinating technical teams and vendors.
Enterprise Apps Support Analyst
Enterprise Apps Support Analyst supporting Signode’s transit-packaging enterprise software users. Troubleshooting applications, resolving incidents, and supporting Microsoft Dynamics 365 and ERP systems.
Senior Product Support Engineer
Senior Product Support Engineer supporting HistoSonics’ Edison System, a non-invasive histotripsy medical device. Troubleshooting customer procedures, product launches, and clinical field operations.
VMS Technical Analyst
VMS Technical Analyst configuring and supporting SAP Fieldglass, Beeline, and VNDLY platforms. Managing client data, integrations, troubleshooting, and technical operations for MSP programs.
RPA Support Engineer
RPA Support Engineer supporting Verisma’s UiPath and Power Automate bots in production. Maintaining HIPAA-compliant workflows and AI-powered intelligent automation systems.
T3 Support Engineer, Fluent English
T3 Support Engineer troubleshooting backend, database, and integration issues for SupportYourApp, a global Intelligent Support-as-a-Service provider. Investigating incidents, reproducing bugs, and implementing low-risk fixes remotely across the EU.
T3 Support Engineer, Fluent English
T3 Support Engineer troubleshooting backend, database, API, and integration issues for SupportYourApp’s global technical-support clients. Investigating incidents, implementing low-risk fixes, and escalating complex problems to Engineering.
T3 Support Engineer, Fluent English
T3 Support Engineer troubleshooting backend, database, and integration issues for SupportYourApp, a global Intelligent Support-as-a-Service provider. Reproducing bugs, analyzing logs, and resolving escalated technical incidents remotely across the EU.
Technical Support Consultant, French & English
Technical Support Consultant providing French- and English-language technical support for SupportYourApp’s global customer-support services. Troubleshooting customer issues across phone, email, and chat.
Decision Support Analyst
Decision Support Analyst improving financial performance for Mosaic Life Care, a northwest Missouri healthcare system. Analyzing operations, profitability, costing, and cost-saving opportunities.
Customer Support Engineer
Customer Support Engineer troubleshooting RelationalAI’s enterprise AI platform, databases, and customer environments. Supporting global customers and collaborating with engineering teams to improve product reliability and experience.
Desktop Support Technician
Desktop Support Technician resolving employee device, account, and software issues for Atticus, a Philippines-based remote staffing and IT offshoring firm. Managing endpoints, tickets, permissions, and onboarding.
QSC Q-Sys Operations Support Engineer – APAC
Infrastructure Engineer supporting EOS’s global commercial AV and collaboration technology ecosystem. Automating Q-SYS, Shure, Dante, and video conferencing deployments across converged networks.
Technical Support Engineer I
Technical Support Engineer I supporting Verisma customers with software, hardware, and network troubleshooting. Resolving technical issues through remote assistance, documentation, escalation, and customer follow-up.
Mid-Level Support Analyst
Analista de Suporte Pleno instalando, configurando e mantendo produtos da NDD, plataforma de gestão e automação tecnológica. Solucionando incidentes, homologando versões e apoiando clientes e parceiros.
Senior Technical Support Engineer
Senior Technical Support Engineer supporting Ping Identity’s SaaS identity and access-management solutions. Troubleshooting web applications, authentication protocols, networking, and premium-customer SLAs.
Maintenance Technical Support Coordinator IV
Ryder roadside maintenance coordinator resolving Tier 2 fleet breakdowns through technical diagnosis and dispatch decisions. Improving customer uptime while mentoring call-center teams.
IT Support Technician
IT Support Technician supporting drivers and fleets with ELDs, tablets, and dashcams. Troubleshooting Geotab, Samsara, and Motive technology for Helpt’s clients.