Field Engineer
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Job Description
Field Engineer in Teleport ensuring customer success through onboarding and support. Focused on AI Infrastructure and providing technical solutions for customers' needs.
Responsibilities:
- Independently diagnose and resolve problems in the Teleport product, as well as in the customer environment (e.g Dockers, Kubernetes, AWS, Azure, GCP)
- Maintaining a high level of customer satisfaction of account base throughout the onboarding process
- Designing the customer’s architecture and advocating for best practices during the cloud or kubernetes deployment
- Leading technical discussions during all Customer Onboarding sync calls as the primary technical POC
- Creating and maintaining cloud and kubernetes environments to demo new features
- Deploying, testing and validating new features and customer issues in kubernetes, cloud and linux environments
- Work closely with our Product and Development to report and triage customer escalations
- Plan, build and maintain Teleport training for new users to ensure successful migration to the Teleport product
Requirements:
- 3+ years experience in customer-facing software onboarding, software services, solution architecting, or system administration roles
- Linux administration skills
- Hands-on experience with one of the major public cloud providers; AWS, GCP, Azure. Certifications are a plus!
- A strong understanding of Kubernetes and prior hands-on experience. Certification with CKA or CKAD is a plus!
- Demonstrable experience with the following security principles and technologies: SSH, PKI, 2FA, SSO (SAML, OIDC), RBAC
- Exceptional hands-on software troubleshooting, testing, and debugging skills with a tenacity to identify and resolve the technical issue that may arise
- Outstanding soft skills, excellent verbal and written communication skills
Benefits:
- Extensive health coverage
- Annual expense budget
- Rest & recovery policies that maximize leave and your ability to recharge
- Investment in your future with retirement savings plans
- Equity in a US $1.1-bn business
- Professional development opportunities
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