Field Operations Manager
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Job Description
Field Operations Manager executing operational implementations and training personnel for Saltbox. Overseeing location operations and ensuring standards are met across various markets.
Responsibilities:
- Turn new account requirements into a runnable operational plan: layout, staffing, workflows, and service standards
- Run the on-site setup, training, and first weeks of live volume alongside the local team
- Coordinate with sales, logistics, and location ops so what was sold is what gets executed
- Hand ownership to the local team once the account runs stable, then verify the handoff held
- Travel to Saltbox markets to lead launches, operational resets, and high-priority initiatives
- Diagnose operational drift, identify root causes, and implement fixes the local team can sustain after you leave
- Partner with Market Leaders and Location Managers on execution: you bring the playbook, they own the building
- Write the SOPs, playbooks, and operational standards that turn one market's win into every market's default
- Design and deliver training that gets field teams certified on new processes and programs
- Maintain a single source of truth for operational standards and retire outdated versions before they cause drift
- Coach Member Specialist Leads and Location Managers through new programs until they can run them independently
- Build train-the-trainer capacity in each market so adoption doesn't depend on your presence
- Leave every engagement with a named local owner and a written handoff
- Use operational data to figure out what to fix first and show whether it worked
- Track adoption and outcomes for every program you launch, and intervene early when metrics slip
- Report progress on launches and resets on a cadence leadership can plan around
Requirements:
- 4+ years in operations, logistics, warehousing, fulfillment, implementation, or multi-site operations
- You use AI daily AND you've started building it into how your team operates, workflows, drafts, recurring summaries. Specifics matter.
- Strong process improvement and project management skills: you can map a process, find the waste, and rebuild it
- Ability to translate business requirements into executable operational plans
- Strong communication and training skills: you can get a team aligned without a deck
- Comfortable influencing without direct authority
- Strong analytical and problem-solving abilities
- Willingness to travel approximately 50%, based in Los Angeles, the Washington DC metro, the Atlanta metro, or the Phoenix area
Benefits:
- Medical coverage, 100% covered for two Aetna plans, or a low premium for PPO
- Dental and vision covered at 100%
- 401K plan options
- Company-paid long-term and short-term disability and life insurance
- Paid holidays, vacation time, sick time, and paid parental leave
- Learning and professional development budget
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