Case Manager

Posted 1hrs ago

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Job Description

Lead Care Manager coordinating person-centered healthcare and social services for vulnerable clients. Supporting Vynca’s mission to provide more quality days at home.

Responsibilities:

  • Assess member needs across physical health, mental health, substance use disorder, oral health, palliative care, memory care, trauma-informed care, social supports, housing, and community-based services
  • Oversee development of client care plans and goal setting
  • Offer office-based, telehealth, or field-based services where members reside, seek care, or can most easily access services
  • Connect clients with needed social services and supports
  • Advocate for clients with healthcare professionals and other stakeholders
  • Apply evidence-based practices including Motivational Interviewing, Harm Reduction, and Trauma-Informed Care
  • Conduct outreach and engagement to facilitate linkage to the Enhanced Care Management program and log activity in the CRM system
  • Evaluate client progress and update SMART goals
  • Provide mental health promotion
  • Arrange transportation
  • Complete documentation and outcome measures within care-plan timeframes
  • Maintain current patient health records in EMR and other business systems
  • Complete monthly reporting for program compliance
  • Attend assigned training
  • Coordinate person-centered care with providers, specialists, pharmacists, social service agencies, caregivers, family support persons, and other Care Team members
  • Promote wellness, recovery, independence, resilience, member empowerment, timely access to care, and maximization of member benefits

Requirements:

  • 2+ years of experience as a care manager, care navigator, or community health worker supporting vulnerable populations
  • Willingness and ability to work Monday-Friday, 8:30am-5:00pm Pacific Time, with flexibility for potential evenings and weekends
  • Working knowledge of government and community resources related to social determinants of health
  • Clean driving record, valid driver's license, and reliable transportation
  • Excellent oral and written communication skills
  • Positive interpersonal skills
  • General computer skills and working knowledge of Google Workspace, MS Office, and the internet
  • Applicants must be located in Arizona, Colorado, Florida, Georgia, Illinois, Nevada, North Carolina, Oregon, Texas, Utah, or Washington
  • Legally authorized to work in the United States
  • Vaccination against influenza required for patient-, client-, or customer-facing roles
  • Background check, potentially including a drug test or other health screenings, required prior to employment
  • Identity and work eligibility verification using E-Verify upon hire
  • Bilingual English/Spanish preferred

Benefits:

  • Medical, dental, and vision insurance
  • Income protection benefits
  • Flexible PTO
  • Company holidays
  • 401(k)
  • Access to wellness benefits
  • Mileage reimbursement for field roles according to IRS guidelines
  • Remote work arrangement
  • Occasional travel to training or company events