Field Service Engineer 1 – Great Lakes

Posted 2hrs ago

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Job Description

Field Service Engineer providing technical support and maintenance for Abbott's diagnostic instruments. Collaborating with sales and marketing to achieve customer satisfaction in the Great Lakes territory.

Responsibilities:

  • Responsible for providing on-site support to ADD customers.
  • Support field personnel and District business objectives and goals.
  • Provide direction and develop mentoring skills to mentor other FSRs.
  • Troubleshooting and resolving complaints reported by customers on a minimum of five increasingly complex instruments as detailed in the Field Service Business Process database.
  • Schedule and complete routine preventive maintenance, installations, and other updates provided by Abbott.
  • Work effectively within a diverse and dynamic team environment.

Requirements:

  • Bachelor’s degree or equivalent relevant experience required.
  • Travel up to 70%.
  • Trouble shooting/problem solving; ability to succeed in team situations and excel independently.
  • Computer skills (Word, Excel, Power Point, Internet, Remote Computing i.e VPN, remote troubleshooting etc.).
  • Effective communication skills and strongly demonstrated interpersonal skills.

Benefits:

  • Career development with an international company where you can grow the career you dream of.
  • Employees can qualify for free medical coverage in our Health Investment Plan (HIP) PPO medical plan in the next calendar year.
  • An excellent retirement savings plan with high employer contribution.
  • Tuition reimbursement, the Freedom 2 Save student debt program and FreeU education benefit - an affordable and convenient path to getting a bachelor’s degree.
  • A company recognized as a great place to work in dozens of countries around the world and named one of the most admired companies in the world by Fortune.
  • A company that is recognized as one of the best big companies to work for as well as a best place to work for diversity, working mothers, female executives, and scientists.