Field Service Engineer 1
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Job Description
Field Service Engineer providing on-site diagnostic support for Abbott's customers and troubleshooting complex instruments. Responsible for customer satisfaction and effective service delivery in the Great Lakes territory.
Responsibilities:
- Represent Abbott Diagnostic Division to its customers: Responsible for providing on-site support to ADD customers.
- Support field personnel and District business objectives and goals.
- Provide direction and develop mentoring skills to mentor other FSRs.
- Troubleshooting and resolving complaints reported by customers on a minimum of five increasingly complex instruments as detailed in the Field Service Business Process database.
- Understand and follow the Quality System by accurate and timely documentation of complaint resolution.
- Schedule and complete routine preventive maintenance, installations, and other updates provided by Abbott.
- Integrate effectively into the service team: Work effectively within a diverse and dynamic team environment.
- Champion utilization of remote support tools to proactively improve instrument up time.
- Responsible for maintaining ownership of customer issues until successful escalation or hand-off takes place.
Requirements:
- Bachelor’s degree or equivalent relevant experience required.
- Travel up to 70%.
- Trouble shooting/problem solving; ability to succeed in team situations and excel independently.
- Practical experience of interfacing with customers.
- Additional Skills: computer skills (Word, Excel, Power Point, Internet, Remote Computing i.e VPN, remote troubleshooting etc.), effective communication skills and strongly demonstrated interpersonal skills.
Benefits:
- Career development with an international company where you can grow the career you dream of.
- Employees can qualify for free medical coverage in our Health Investment Plan (HIP) PPO medical plan in the next calendar year.
- An excellent retirement savings plan with high employer contribution.
- Tuition reimbursement, the Freedom 2 Save student debt program and FreeU education benefit - an affordable and convenient path to getting a bachelor’s degree.
- A company recognized as a great place to work in dozens of countries around the world and named one of the most admired companies in the world by Fortune.
- A company that is recognized as one of the best big companies to work for as well as a best place to work for diversity, working mothers, female executives, and scientists.
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