Field Service Technician
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Job Description
Field Service Technician responsible for installation and maintenance of industrial equipment for Ipsen. Ensuring quality service performance and adherence to safety standards.
Responsibilities:
- Performs service work assignments as directed by the HUB Lead or Regional Service Manager.
- Installs new equipment and repairs existing equipment at customer's facility, to ensure proper operational functionality according to the equipment specification & scope of work outlined in the Sales Order or Field Service work instruction.
- Complete service jobs of heat treatment equipment at the customer site to provide on-site technical assistance to help repair, troubleshoot, perform preventative maintenance, calibrations, etc.
- Reviews equipment reports and documentation from the customer and other field representatives to aid in troubleshooting equipment faults.
- Coordinates problem solving activities through central support structure, including Tech Support, AMS Parts group, Engineering, or Customer Service Managers, to expedite required repairs.
- Function as first point of contact for customers with existing service contracts.
- Accurately and timely record hours worked, job assignments, and submit expense reports.
- Document performed service jobs and record possible warranty claims.
- Trains on essential skills through workshops, bulletins, and on-the-job shadowing, based on field insights and company offerings.
- Works safely and follows all Ipsen safety protocols and policies, including strict adherence to Lock-Out/Tag-Out and Confined Space protocols.
Requirements:
- High School Diploma or GED equivalent required.
- 2 years of related industrial equipment operation, maintenance, or control systems and/or 2- year technical certification.
- Ability to respond to questions from groups of managers, clients, customers, and the general public.
- Ability to promote a professional appearance and represent Ipsen positively.
- Ability to calculate figures and amounts, proportions, percentages, area, circumference, and volume.
- Ability to apply concepts of basic algebra and geometry, service area, volume, and pressures.
- Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
- Knowledge of basic computer operations and software programs.
- Possess mechanical and/or electrical aptitude and skills.
- Possess good problem-solving and troubleshooting skills with hands-on mentality.
- Ability to work independently with minimal supervision and key decision-making skills.
- Possess strong customer service focused mentality.
- Must have a current, valid driver’s license and service automobile insurance coverage as stated in the Ipsen Travel Policy.
- Ability to travel up to 90% of the time, mostly domestic with occasional international.
Benefits:
- Day-One Benefits – Enjoy our full benefits package starting your very first day—no waiting period required.
- 401(k) with Company Match – We invest in your future with a generous 401(k) plan and company contributions to grow your savings faster.
- Paid Time Off – Recharge and take the time you need with our competitive vacation package, paid holidays and PTO.
- Tuition Reimbursement – We support your growth. Advance your education and career with our tuition assistance program.
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