Field Service Engineer – Bay Area/Stockton
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Job Description
Field Service Engineer providing on-site installation and servicing of analytical equipment. Collaborating with customers to tailor service offerings and maintain equipment in the Bay Area.
Responsibilities:
- Provide highly visible customer support through the performance of on-site installation
- Oversee diagnoses, troubleshooting, service, and repair of complex equipment and systems
- Instruct customers in the operation and maintenance of the system
- Serve as company liaison with customers on administrative and technical matters for assigned projects
- Engage with customers to understand their analytical workflows and tailor service offerings, including training, support, and upgrades
- Enhance account profitability through efficient service execution and by identifying revenue opportunities
Requirements:
- BA Bachelor Degree in Applied Science, Biology, Chemistry, Electronics, Mathematics, Engineering, or related discipline including military experience plus 3 years direct experience with repair of laboratory equipment OR Associate Degree in Applied Science, Biology, Chemistry, Electronics, Mathematics, Engineering, or related discipline including military experience plus 5 years direct experience with repair of laboratory equipment OR High School Diploma plus 7+ years direct experience with repair of laboratory equipment
- Detailed knowledge of analytical equipment, laboratory environment, and/or instrument control software
- Vendor issued certification on relevant laboratory equipment
- Knowledge of laboratory safety practices as defined by the Company and/or the customer’s site safety code
- Ability to travel by air, vehicle and/or other means of transportation as business requires, typically up to 50% of the time.
Benefits:
- Health insurance
- 401(k)
- Paid time off
- Professional development opportunities
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