Senior Field Service Engineer – Advanced Systems, Electron Beam
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Job Description
Senior Field Service Engineer at pro-beam USA providing technical leadership and advanced troubleshooting for complex industrial systems, primarily focusing on commissioning activities and system escalation.
Responsibilities:
- Provide technical leadership for machine commissioning and start-up activities, both at the Lombard facility and at customer sites across North America
- Take ownership of technical outcomes for complex or first-of-kind system installations, particularly in non-standard scenarios
- Perform advanced system-level troubleshooting on EB welding and additive manufacturing equipment, resolving issues that exceed the scope of junior field engineers
- Serve as the primary internal escalation point for technically complex system-level issues
- Design and deliver training programs for pro-beam customers, ranging from machine operators to advanced engineering users
- Act as the senior technical point of contact for key customer accounts
Requirements:
- 5–10+ years of hands-on experience with complex industrial equipment
- Strong system-level troubleshooting capabilities
- Experience in commissioning, field service, or applications engineering roles
- Working knowledge of PLC diagnostics (programming not required)
- Willingness to travel approximately 30–40%
Benefits:
- PTO: 15 days per year
- 401(k) with company match
- Health insurance (Blue Cross Blue Shield, including dental)
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