Field Service Engineer, ICP-MS, OES
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Job Description
Field service engineer supporting customers through installation, maintenance, and repair of various systems. Collaborating with internal teams and delivering technical training and support to ensure customer satisfaction.
Responsibilities:
- Responsible for supporting customers through on-site activities such as installation, implementation, maintenance and repair of company and multi-vendor systems solutions
- Installs and optimizes hardware/software/network products and configurations at customer sites
- Diagnoses and resolves product performance problems
- Ensures customer satisfaction by advising customers on preventive maintenance and configurations
- Proactively responds to potential equipment or software issues
- May deliver internal technical training and maintenance seminars and workshops for field engineers or customers
Requirements:
- Bachelor's or Master's Degree or equivalent
- Proof of certification to perform the work required
- Generally requires minimal to no prior relevant work experience
Benefits:
- Health insurance
- 401(k) matching
- Flexible work hours
- Paid time off
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