Field Service Technician
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Job Description
Field Service Technician traveling to customer sites for installations and maintenance of aviation ground support products. Requires mechanical expertise and customer communication skills.
Responsibilities:
- Troubleshoot, diagnose, and resolve system malfunctions using established methods and technical knowledge.
- Conduct a Hazard Safety Assessment prior to each job to ensure a safe working environment.
- Travel regularly to domestic and international customer sites (approximately 90%) to perform field service functions.
- Maintain and manage service tools and repair inventory in field service vehicle.
- Communicate directly with customers to assess product usage, gather technical feedback, and deliver on-site product guidance.
- Provide product orientation and technical support to customers on operational or maintenance aspects of systems.
- Escalate complex or unresolved technical issues to product support engineers or leadership as needed.
- Liaise with engineering and design teams to report technical problems and recommend design improvements.
- Assist dealer service technicians and provide guidance over the phone or via email when appropriate.
- Document service activities, repair actions, and customer interactions clearly and accurately.
Requirements:
- High School Diploma or GED
- Three (3) or more years of relevant experience in machine assembly, light fabrication, or previous relevant contracting experience
- Valid driver’s license must be maintained at all times
- Ability to possess a DOT card
- Strong mechanical and technical skills
- Demonstrated customer relationship and communication strengths
- Ability to travel up to 80%, including overnight travel up to 20%
Benefits:
- Reasonable accommodations will be provided for qualified individuals with disabilities to support performance across both office and field responsibilities.
- Advance your career by advancing the world.
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