Field Service Engineer
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Job Description
Field Service Engineer responsible for on-site support for Agilent GCMS and multi-vendor systems. Installing, maintaining, and repairing systems while collaborating with cross-functional teams.
Responsibilities:
- Responsible for supporting customers through on-site activities such as installation, implementation, maintenance and repair of Agilent GCMS and multi-vendor systems solutions.
- Installs and optimizes hardware/software/network GCMS products and configurations at customer sites.
- Diagnoses and resolves GCMS product performance problems.
- Performs maintenance and repair services.
- Ensures customer satisfaction by advising customers on preventive maintenance and configurations that may impact product performance.
- Proactively responds to potential equipment or software issues to prevent unplanned interruption of customers' business.
- Delivers fully integrated solutions, which may include peripherals, communications, operating systems and applications software.
- Serves as an internal resource on technical issues and manages product escalations.
- Collaborates with Agilent teams such as Support, Sales, Marketing and R&D to provide solutions to customers.
- May deliver internal technical training and maintenance seminars and workshops for field engineers or customers.
Requirements:
- Master’s Degree in Chemistry/Analytical Chemistry/Instrumentation/Pharmacy/Biotechnology/Life Science or equivalent.
- Relevant basic/theoretical knowledge of analytical instruments like GCMS.
- Typically, at least 5+ years relevant experience for entry to this level.
- Excellent numerical, verbal and written communication, troubleshooting and problem-solving skills along with good organizational & negotiation skills.
Benefits:
- Health insurance
- 401(k) matching
- Flexible work hours
- Paid time off
- Remote work options
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