Network Field Service Technician
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Job Description
Network Field Service Technician providing field service and repair for various equipment and electronics. Traveling for project management and service provision across multiple locations.
Responsibilities:
- Manage multiple projects at the same time and travel to various places to provide services
- Repair various forms of equipment, machinery, and electronics.
Requirements:
- Minimum A+, N+ certification or equivalent and hands on experience
- Minimum 3 years Field Service experience
- CCNA, FortiGate NSE qualification or equivalent (Advantageous)
- Driver’s license essential
- Excellent communication and reporting skills
- Good technical and troubleshooting skills
- Must be willing to abide by the security policies of the company
- Must have strong communication skills and the ability to work independently or as part of a team
- Ability to work outside in the field is required
- Relevant vendor and product certification, together with the required vocational training, completed
- Proficiency in computer hardware, software, and networking
- Knowledge of operating systems, troubleshooting techniques, and basic programming concepts
- Ability to diagnose and repair hardware issues in computers, laptops, servers, and other IT equipment
- Knowledge of component replacement and preventive maintenance
- Experience in installing, configuring, and updating software applications and operating systems on various devices
- Familiarity with network configurations, protocols, and troubleshooting
- Understanding of IP addressing, DNS, DHCP, and network cabling
- Excellent verbal and written communication skills to effectively interact with customers, explain technical concepts, and provide clear instructions
- Strong customer-centric approach with the ability to handle customer inquiries, complaints, and provide timely and courteous support
- Effective time management skills to prioritize tasks and meet service-level agreements (SLAs) for on-site visits
- Analytical and critical thinking skills to diagnose complex issues and implement appropriate solutions.
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