Field Service Engineer – m/f/d
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Job Description
Field Service Engineer supporting Abbott's molecular diagnostics products through on-site technical assistance and maintenance across Northern Germany. Collaborating with customers to ensure satisfaction and operational performance metrics.
Responsibilities:
- Technical support for Abbott Molecular Diagnostics (AMD) customers on-site (repairs)
- Schedule and perform planned preventive maintenance (PM)
- Equipment installations and deinstallations (installations and removals)
- Ensure customer satisfaction based on Net Promoter Score (NPS)
- Meet service KPIs and ensure business growth and profitability for the territory
Requirements:
- Degree in engineering, preferably in Biomedical Engineering, Electrical Engineering, Mechatronics, or Medical Technology, or completed vocational training in one of these fields with several years of professional experience
- Initial experience in field service and customer service
- Proven ability to work successfully with customers, preferably with laboratory staff
- Technical expert with product line responsibility
- Strong communication skills
- Ability to identify and resolve problems
- Solid experience working with analytical tools and software
- Fluent German and good English skills
Benefits:
- Attractive Abbott pension plan
- Company bike program
- Employee share purchase program
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