Field Service Engineer
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Job Description
Field Service Engineer at Agilent providing installation and support for multi-vendor systems. Ensuring high levels of customer satisfaction through effective support and maintenance of lab technologies.
Responsibilities:
- Supporting our customers with on-site installation, implementation, maintenance and repair of company and multi-vendor systems solutions
- Installing, configuring, and optimizing hardware, software, and networked systems at customer sites
- Diagnosing and resolving system and product performance issues
- Performing preventive and corrective maintenance and repairs
- Proactively identifying potential equipment issues to prevent unplanned customer downtime
- Advising customers on preventive maintenance strategies and system configurations that may impact performance
- Delivering fully integrated solutions, including peripherals, communications, operating systems, and application software
- Training other field engineers and customers on system operation and best practices
- Ensuring high levels of customer satisfaction through professional, timely, and effective support
Requirements:
- Bachelor’s or Master’s degree in a science-related field such as Chemistry, Analytical Chemistry, Biochemistry, Biotechnology, or a related discipline
- Minimum 4+ years of experience in a similar field service role or equivalent experience as an end user
- Strong troubleshooting, analytical, and problem-solving skills
- Experience with Agilent solutions is preferred but not required
- Hands-on experience with LC/MS systems (LCMS) is a strong plus
- Clear, professional, and timely verbal and written communication skills
- Willingness to travel and enthusiasm for visiting and supporting customers.
Benefits:
- Option to work remotely
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