Field Service Engineer
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Job Description
Field Service Engineer managing repair and maintenance of medical devices. Developing customer relationships and performing troubleshooting on complex problems while ensuring satisfaction.
Responsibilities:
- Responsible for repair and maintenance of all equipment models specific to a modality
- Develop and maintain strong interpersonal relationships with customers
- Perform total system level trouble-shooting on complex multi-symptom problems
- Communicate clearly with end-users and department managers on equipment status
- Assist in Account Sales visits and help train others
- Maintain effective quality systems and programs compliant with ISO 9001 standard
Requirements:
- Qualified Technician/ Engineer or equivalent professional experience in medical devices
- Relevant Field Service experience
- Technical analytical skills
- Ability to work independently with minimum supervision
- Customer-oriented attitude
- Fluency in English
- Valid driving license, active driving experience
Benefits:
- Health insurance
- 401(k) matching
- Flexible work hours
- Paid time off
- Remote work options
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