Field Service Engineer
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Job Description
Field Service Engineer maintaining and calibrating Instron materials testing systems across Texas. Troubleshooting mechanical, electrical, and software issues at customer facilities.
Responsibilities:
- Travel to customer facilities throughout Texas and perform preventive maintenance
- Calibrate precision testing equipment
- Troubleshoot and repair equipment
- Install and commission new systems
- Diagnose mechanical, electrical, and software-related issues
- Provide technical guidance and hands-on training to customers
- Complete accurate service documentation, field reports, and expense reports
- Maintain professionalism and customer satisfaction during service visits
- Follow company and customer safety procedures
- Support customers throughout Texas, with occasional travel to other regions for training, customer support, or special projects
Requirements:
- Associate's or Bachelor's degree in Engineering Technology, Electronics, Mechanical Engineering, Mechatronics, or a related technical field preferred
- Military technical experience or trade school training may be considered in place of a degree
- Strong mechanical and electrical troubleshooting skills
- Ability to read electrical schematics and mechanical drawings
- Comfortable working with Windows-based computers and technical software
- Excellent organization, communication, and customer service skills
- Ability to work independently with minimal supervision
- Previous field service experience preferred
- Preventive or corrective maintenance experience on electro-mechanical or servo-hydraulic equipment preferred
- Experience with materials testing systems preferred
- Experience delivering technical training to customers in hands-on and classroom settings preferred
- Industrial automation or controls experience preferred
- Ability to travel daily throughout Houston and Texas
- Willingness to undertake approximately 75% routine overnight travel and occasional travel outside the region
Benefits:
- Home-based/remote work flexibility
- Technical training
- Professional development
- Support from an experienced technical team
- Equal employment opportunity
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