Field Service Engineer
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Job Description
Field Service Engineer servicing Instron materials testing systems for manufacturers across Oregon, Washington, and Idaho. Performing calibration, installation, troubleshooting, repairs, and customer training.
Responsibilities:
- Travel to customer facilities to perform preventive maintenance
- Calibrate equipment
- Troubleshoot and repair equipment
- Install and commission new systems
- Diagnose mechanical, electrical, and software-related issues
- Provide technical guidance and hands-on training to customers
- Complete accurate service documentation, field reports, and expense reports
- Maintain professionalism and customer satisfaction during service visits
- Follow company and customer safety procedures
- Support customers throughout New Jersey, with occasional travel to other regions as business needs require
- Travel daily throughout Oregon, Washington, and Idaho
- Undertake approximately 10% routine overnight travel, with occasional additional travel outside the region for training, customer support, or special projects
Requirements:
- Associate's or Bachelor's degree in Engineering Technology, Electronics, Mechanical Engineering, Mechatronics, or a related technical field
- Military technical experience or trade school training may be considered in place of a degree
- Strong mechanical and electrical troubleshooting skills
- Ability to read electrical schematics and mechanical drawings
- Comfortable working with Windows-based computers and technical software
- Excellent organization, communication, and customer service skills
- Ability to work independently with minimal supervision
- Previous field service experience
- Preventive or corrective maintenance on electro-mechanical or servo-hydraulic equipment
- Experience with materials testing systems
- Experience delivering technical training to customers in hands-on and classroom settings
- Industrial automation or controls experience
Benefits:
- Remote/home-based position
- Flexibility and independence of a home-based field position
- Technical training
- Professional development
- Support from an experienced technical team
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