Field Service Engineer
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Job Description
Field Service Engineer providing remote and onsite support for protein analysis instrumentation at Bio-Techne. Responsible for customer support and instrument maintenance in North America.
Responsibilities:
- Deliver onsite customer facing and remote support to diagnose and independently repair complex electro-mechanical scientific instruments in a laboratory environment
- Maintain daily communications with customers to ensure resolution and proper follow-up
- Ability to prepare samples for instrument testing as required
- Completion of service protocols, meeting GMP documentation requirements
- Manage and schedule customer appointments until completion
- Creation of detailed technical paperwork and support documents
- Timely submission of service reports to clients
- Accurate data entry into CRM software, monthly expenses, and mileage logs
- Management of personal inventory for successful repairs, field support and cost management
- Work collaboratively to support the sales team with pre and post sales inquiries and tasks
- Support the field applications and technical support teams both remotely and onsite to ensure successful resolution of complex customer situations and issues
Requirements:
- Bachelor’s degree in an engineering/science field and 3 years’ field service experience in life science, biotech or medical industry OR minimum of 5 years’ field service experience in life science, biotech or medical industry
- Strong computer skills (Windows, Microsoft Office including Outlook and Salesforce)
- Ability to travel as necessary – estimated up to 50%
- Strong brand ambassador with professional demeanor
- Excellent written and verbal communication skills
- Excellent attention to detail, analytical problem solving, time management and interpersonal skills
- Resourceful, with the ability to work independently, adapt to frequent changes
- Experience diagnosing and repairing mechanical, electrical, fluidic, pneumatic and/or electronic equipment
- Basic laboratory skills, including experience in BSL2 and BSL3 labs
- Valid driver’s license, good driving record and passport is required
Benefits:
- Health insurance
- Dental insurance
- Vision insurance
- Life insurance
- Short-term disability insurance
- Long-term disability insurance
- Pet insurance
- Legal and ID shield
- 401k plans
- Employee stock purchase plan
- Health Saving Account (HSA)
- Flexible Spending Account (FSA)
- Dependent Care FSA
- Professional development opportunities
- Mentorship and training programs
- Tuition reimbursement
- Paid time off
- Paid parental leave
- Employee events
- Charity drives
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