Field Service Engineer
Employment Information
Report this job
Job expired or something wrong with this job?
Job Description
Field Service Engineer providing after-sale support and on-site services in the East Coast for Biolog. Role involves travel, instrument installation, and collaboration with Sales teams.
Responsibilities:
- Perform on-site instrument installation, validation, preventative maintenance, and repair
- Provide remote technical support via phone, email, and remote access tools
- Maintain accurate customer records, service documentation, and work orders in ERP/CRM systems (Salesforce)
- Conduct in-house performance testing and preventative maintenance as needed
- Explain Biolog services, capabilities, and advantages to customers to help grow the business
- Collaborate cross-functionally with Sales and Field Applications teams to support customer success
- Travel extensively across assigned territory in the U.S. and Canada to support customer sites
Requirements:
- Bachelor’s degree (BA/BS) in engineering or a related technical field
- 1–3 years of experience servicing hardware and software systems for life science tools
- 1–3 years of hands-on experience in instrument repair
- Strong proficiency with productivity and collaboration tools (MS Outlook, Zoom, TeamViewer, Slack, etc.)
- Excellent time management, scheduling, and organizational skills
- Proactive, positive team player with the ability to work independently and cross-functionally
- Experience performing field service in GMP laboratory environments (preferred)
- Knowledge of microbiology (preferred)
- Ability to lift up to 50 lbs
- Active passport for international travel (Canada, as needed)
Benefits:
- Competitive compensation (base + commission)
- Comprehensive medical coverage with 100% employer-paid premiums for employees and 75% for dependents, plus dental and vision included
- Company-paid life, short-term, and long-term disability insurance
- Flexible paid time off and paid sick leave
- 13 paid holidays
- 401(k)
- Stock options
Similar Jobs
Field Service Engineer
Field Service Engineer ensuring technical performance of medical imaging systems across Slovakia. Traveling to customer sites, troubleshooting issues, and supporting installations with top-tier service.
Customer Service Engineer
Customer Service Engineer responsible for servicing and maintenance activities on GE HealthCare products. Building strong customer relationships while ensuring product quality and operational excellence.
Field Service Engineer
Field Service Engineer maintaining medical equipment for GE HealthCare. Responsible for installation, diagnostics, and preventative maintenance while ensuring compliance with local regulatory norms.
Field Service Technician
Field Service Technician delivering high-voltage electrical services in industrial and utility settings across British Columbia. Opportunity for growth and collaboration in a dynamic environment.
Field Service Technician – Swing Shift
Field Service Technician providing fuel cell service during field visits at Bloom Energy. Managing maintenance, repairs, and customer relationships while operating in the Northeast Region.
Field Service Engineer
Field Service Engineer providing on-site support and troubleshooting for Dell Technologies customers. Collaborating with remote support teams and delivering solutions during installations and maintenance.
Field Service Technician
Field Service Technician maintaining and repairing essential power distribution systems for commercial and industrial clients. Hands-on role requiring technical expertise and strong customer service orientation.
Network Field Service Technician
Network Field Service Technician providing field service and repair for various equipment and electronics. Traveling for project management and service provision across multiple locations.
Field Service Engineer – LC LCMS
Field Service Engineer supporting Agilent's chromatography technology in Sweden. Providing on-site support and troubleshooting for complex system issues in customer laboratories.
Field Service Engineer
Customer Support Engineer providing installation, optimization, and maintenance of chromatography systems in UK laboratories. Act as a technical authority and deliver advanced on-site customer support.
Field Service Engineer – Spectroscopy
Field Service Engineer supporting on-site installations and repairs for Agilent systems and products. Requires Bachelor's degree and 2+ years experience in a lab environment with travel expectations.
Field Service Engineer
Field Service Engineer responsible for on-site support for Agilent GCMS and multi-vendor systems. Installing, maintaining, and repairing systems while collaborating with cross-functional teams.
Field Service Technician
Field Service Technician traveling to customer sites for installations and maintenance of aviation ground support products. Requires mechanical expertise and customer communication skills.
Field Service Technician, Live Events
Field Service Technician diagnosing and repairing rental construction equipment for Sunbelt Rentals. Involves travel, on-call services, and ensuring safety compliance.
Field Service Engineer – Bag Filling, Palletizing
Field Service Technician providing on-site and remote technical support for integrated production lines in the packaging sector. Collaborating with customers and internal teams to troubleshoot and enhance equipment performance.
Field Service Technician, Coffee Equipment
Field Service Technician ensuring coffee equipment works for local businesses in Orlando, FL. Provide customer service, perform maintenance, and manage inventories.
Field Service Engineer – Dallas, TX
Field Service Engineer providing on-site installation and troubleshooting support for analytical equipment. Engaging with customers and maintaining compliance with service standards in remote roles around Dallas, TX.
Field Service Technician (Germany-wide)
Field Service Technician supporting maintenance and documentation of water treatment systems in pharma. Requires technical skills and willingness to travel nationwide.
Senior Field Service Technician
Senior Field Service Technician in Leidos managing installations and repairs of security equipment for customers. Collaborating with global teams and ensuring contractual service level agreements are met.
Field Service Technician
Field Service Technician providing installation and maintenance for specialized automated equipment. Engaging with clients to ensure their machinery operates at peak efficiency while adhering to safety protocols.