Field Service Manager
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Job Description
Field Service Manager overseeing technical and administrative support activities for PerkinElmer's healthcare solutions. Leading a team and ensuring customer service excellence in the Nordics region.
Responsibilities:
- Direct the coordination of technical and administrative support activities including installation, repair, preventive maintenance and engineering change upgrades
- Ensure adequate records and systems are maintained
- Schedule personnel responding to critical situations
- Maintain communication with design management and specialists in resolving technical problems
- Select, develop and evaluate personnel to ensure the efficient operation of the function
Requirements:
- Bachelor’s degree in Engineering, Business Administration, or a related field (Master’s degree is a plus)
- At least 5+ years of experience in field service management, with a proven track record of successfully leading a team of field service engineers or technicians
- Strong understanding of service delivery in a technical environment, preferably within the healthcare, life sciences, or related industries
- Demonstrated experience in managing complex service operations, customer relations, and cross-functional collaboration
- Proven leadership abilities, with a focus on team development, motivation, and performance management
- Exceptional communication, problem-solving, and interpersonal skills
- Ability to develop and manage budgets, timelines, and operational goals
- Strong knowledge of service management software and tools
Benefits:
- Flexible work arrangements
- Professional development opportunities
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