Field Service Technician
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Job Description
Field Service Technician installing, configuring, and repairing Quadient’s business automation equipment. Providing onsite customer service, remote support, troubleshooting, and technical guidance in Charlottesville.
Responsibilities:
- Install, service, or upgrade equipment onsite at customer locations
- Configure hardware and embedded software components after installation
- Perform advanced configuration and service hardware and software business applications
- Perform routine maintenance on technology equipment
- Test equipment to troubleshoot issues
- Diagnose technical issues and identify solutions for equipment and controls
- Provide remote support alongside onsite service
- Train and guide customers on product operation and maintenance
- Collaborate with customers to understand requirements and provide technical recommendations and solutions
- Keep clients apprised of progress during maintenance or down-system situations
- Escalate issues in a timely manner
- Share knowledge to ensure continuous improvement
- Maintain tools and equipment used during service calls
- Manage stock of replacement parts and equipment
Requirements:
- 4+ years of experience in Customer Service or equivalent experience, preferred
- 4+ years of electrical/mechanical installation, troubleshooting, and repair experience, preferred
- Ability to read technical diagrams, manuals, and schematics
- Troubleshooting and repairing hardware and electronic components, preferred
- Valid driver's license with a clean driving record
- Ability to diagnose and repair base-level equipment
- Ability to diagnose and repair mid-level equipment
- Ability to diagnose advanced technical issues, troubleshoot problems, and identify solutions
- Ability to communicate effectively with customers, sales, and technology teams
- Experience with mail-related equipment or parcel lockers is a plus
- Strong attention to detail and follow-up skills
- Ability to identify and resolve problems
- Ability to problem solve and operate independently
- Strong organizational skills and ability to multitask and adapt as priorities change
- Ability to lift or move 50 lbs (22 kg), with or without accommodation, within OSHA guidelines
Benefits:
- Flexible work: hybrid work model blending office and remote setup
- 24/7 online learning platform and global growth opportunities
- Empowered Communities and philanthropy program
- Competitive Total Rewards covering wellness and work/life balance
- Generous referral scheme
- Complimentary employee assistance program for mental health support
- Reasonable modifications to the interview process and application assistance
- Equal Employment Opportunity protections
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