Field Specialist I – Advanced CIP
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Job Description
Field Specialist maintaining, troubleshooting, and training customers on Ricoh workplace technology. Providing advanced field service, consultative support, and equipment solutions across customer locations.
Responsibilities:
- Configure, install, troubleshoot, network, maintain, and train customers on Ricoh products and services
- Provide consultative and strategic support for complex product and recurring issues
- Lead technical problem-solving and knowledge-sharing efforts
- Identify volume-building opportunities that increase utilization of Ricoh equipment, supplies, and services
- Assemble, adjust, maintain, and explain products and equipment operations according to specifications and documentation
- Promote Ricoh support functions and offerings and manage customer needs
- Manage personal schedules and assist with multiple solutions and schedules
- Maintain productive relationships with customers and Ricoh personnel
- Execute workload management and field call-handling procedures
- Provide customer training, observe equipment and workflows, and present improved methods and solutions
- Meet response-time, repair-time, quality, productivity, and cost-control objectives
- Complete administrative tasks, logs, processes, reports, and time/activity tracking
- Maintain assigned car stock and/or customer on-site inventory
- Participate in Ricoh Extra Value program opportunities and bill accordingly
- Perform other duties as assigned
Requirements:
- Requires a valid state driver's license and minimum level of auto insurance coverage per Ricoh policy for positions involving extensive use of a personal vehicle while conducting company business
- Requires a high school diploma
- Coursework and experience involving computers, electronics, mechanics, basic networking, connectivity, and printing software applications are preferred
- Meets the requirements listed in the Technology Services Training Role Inventory and Certification Program for the assigned role
- Advanced proficiency with Microsoft Office applications, computers, mobile technology, and associated applications and/or systems
- Advanced multitasking and prioritization skills
- Ability to identify problems and opportunities and develop effective solutions
- Strong organizational, interpersonal, and verbal communication skills
- Ability to handle highly confidential information
- Ability to avoid and resolve conflict effectively
- Goal-oriented, self-motivated, and committed to ongoing self-development and development of others
- Ability to travel extensively daily between customer locations, including travel by foot and outdoor work in varied weather conditions
- Occasional overnight travel may be required
- Ability to move wheeled objects up to 400 pounds and lift/carry objects up to 50 pounds
- Ability to perform frequent stooping, bending, squatting, kneeling, ladder use, and regular use of calculators, keyboards, and hand tools
- Shift work, overtime, standby, and/or on-call responsibilities may be required
Benefits:
- Medical, dental, life, and disability insurance options
- Retirement Savings Plan (401K)
- Health Savings Account (HSA)
- Flexible Spending Account (FSA)
- Team member tuition assistance programs
- Paid vacation time
- Paid holidays annually
- Other benefits supporting health, wellness, and personal and professional development
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