Finance & Support Manager
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Job Description
Finance & Support Manager executing financial operations and customer support across multiple European countries. Required expertise in invoicing, VAT, logistics, and financial tools, fluent in English and German.
Responsibilities:
- Execute accurate and timely customer invoicing
- Monitor accounts receivable and actively manage collection efforts
- Maintain AR aging visibility and escalate risks proactively
- Coordinate license fee reporting and reconciliation
- Ensure vendor bills are reviewed, approved, and forwarded correctly
- Evaluate accounting and tax needs for the entity and resource appropriately
- Coordinate with external accounting and tax partners as applicable
- Ensure documentation accuracy across entities and jurisdictions
- Coordinate with payroll provider for onboarding, payroll processing, and statutory compliance
- Manage cross-border VAT requirements across Europe
- Manage expense report coordination with internal teams and payroll partner
- Track equipment location by dealer across Europe
- Manage import/export paperwork and customs coordination
- Process orders for new systems, spare parts, and consumables
- Coordinate with logistics and finance to resolve discrepancies
- Maintain visibility over inventory and asset deployment
- Onboard new partners and manage vendor setup processes
- Respond to general customer inquiries and route issues efficiently
- Handle customer complaints professionally and ensure timely resolution
- Improve operational touchpoints to create a consistent, high-quality partner experience
- Maintain structured tracking of operational KPIs (AR aging, invoicing speed, equipment visibility, complaint resolution time)
- Support preparation of monthly operational summaries for European leadership
- Help build scalable, documented processes as the business scales
Requirements:
- 5–8 years’ experience in finance operations in a multi-country European environment
- Strong understanding of accounts receivable, invoicing discipline, pan-European VAT expertise, and financial process control
- Experience working with accounting partners, payroll providers, and tax advisors
- Exposure to cross-border logistics, asset tracking, or import/export documentation
- Comfortable handling customer complaints and resolving operational issues directly
- Highly organised, detail-oriented, and execution-focused – and a confident communicator
- Confident working with ERP (Netsuite) / CRM (Salesforce) systems and financial tracking tools
- Fluent in English and German
- EU citizenship or permanent work authorization required (no visa sponsorship available)
Benefits:
- Professional development opportunities
- Work remotely within Europe
- Team events and gatherings
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