Financial Aid Advisor
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Job Description
Financial Aid Advisor at Rasmussen University guiding students through financial aid processes via various communication mediums. Responsible for outreach, documentation, and maintaining customer service standards.
Responsibilities:
- Provide students and staff alike with a positive, responsive experience, including personal attention and knowledgeable guidance through the financial aid process
- Provide exceptional customer service via multiple communication mediums (e.g. phone, email, chat), with a focus on single-source service and by adhering to pre-defined service standards
- Obtain and maintain current knowledge of federal and state financial aid regulations for a variety of aid programs and the ability to apply this information to problem resolution
- Provide problem resolution or escalate highly unique or complex issues to a Financial Aid Manager, as appropriate
- Conduct consistent and frequent outreach to students via telephone, email and text in an effort to secure financial aid eligibility documentation
- Accurately document all student-related interactions in student information system and provide appropriate and timely financial aid responses
- Maintain eligibility to access the National Student Loan Data System, (NSLDS), as defined by the US Department of Education
- Scan and upload necessary documentation and complete data entry support to the Financial Aid Processing and Awarding Unit
- Attend and participate in team, SFA department meetings for the purpose of obtaining and sharing information
- Participate in lean processes and strategic planning activities
- Embody the spirit of the University’s mission and vision in daily activities
- Support and contribute towards University’s commitment to diversity and inclusion
- Perform other duties as directed, requested or assigned
Requirements:
- Associate's Degree Required
- Specialization in Accounting, Business, Finance or related field
- Minimum of one to three years of relevant customer service and/or financial aid experience, or equivalent combination of education and experience
- Exceptional customer service skills and belief in single-source service
- Strong interpersonal, written and verbal communication skills
- Excellent organization and time management skills with ability to prioritize and manage multiple demands with minimal supervision; maintain accurate records and files
- Experience in a service-oriented call-center preferred
- Demonstrated ability to remain calm under pressure, remain positive and maintain a high level of professionalism
- General knowledge of the higher education industry preferred, but not required
- Proficiency in Microsoft Office Suite, with an emphasis on Outlook, Word, Excel, and Power Point
- Working knowledge of financial software, CampusNexus, preferred
- Strong command of the English language, in both oral and written form
Benefits:
- Health insurance
- 401(k) matching
- Paid time off
- Flexible working hours
- Professional development opportunities
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