Financial Cash Control Supervisor
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Job Description
Financial Cash Control Supervisor leading financial transaction operations for Gainwell Technologies’ California Medi-Cal program. Supervising teams, resolving complex issues, and improving healthcare payment processes.
Responsibilities:
- Supervise Financial Cash Control operations, including accounts receivable, EFT enrollment and maintenance, refunds, financial correspondence, and related financial transactions
- Lead, coach, train, and develop employees
- Manage daily workflow, assignments, productivity, quality, performance, and established service-level requirements
- Oversee financial requests tracked through CRM systems and financial adjustments processed through MMIS financial applications
- Research and resolve complex financial issues involving clients, providers, members, accounts receivable, payments, refunds, EFT, and related transactions
- Partner with clients, Claims, Information Technology, and internal teams to identify requirements, resolve operational issues, support system changes, and improve financial processes
- Analyze workflows and recommend improvements to increase accuracy, efficiency, consistency, compliance, and service delivery
- Manage priorities and deadlines while maintaining accuracy, quality, service levels, and compliance with Medi-Cal and organizational requirements
- Handle confidential financial, member, provider, client, and company information in accordance with privacy, security, and regulatory requirements
Requirements:
- Bachelor’s degree or an equivalent combination of education and relevant experience
- Six or more years of experience in financial operations, accounts receivable, accounts payable, cash control, payment processing, healthcare financial operations, or related financial functions
- Three or more years of leadership or supervisory experience, including responsibility for coaching, training, employee performance, and day-to-day operations
- Experience managing operational performance, workflow, service levels, quality, and competing priorities in a high-volume environment
- Experience working with business processes and related information technology applications
- Strong analytical, problem-solving, organizational, communication, and process-improvement skills
- Experience with CRM, MMIS, healthcare claims, or financial systems is preferred
Benefits:
- Work flexibility
- Learning and career development
- Generous, flexible vacation policy
- 401(k) employer match
- Comprehensive health benefits
- Educational assistance
- Leadership and technical development academies
- Equal opportunity employment
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