Flight Operations Manager
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Job Description
Flight Operations Manager coordinating J.S. Held’s enterprise drone program. Managing fleet compliance, FAA requirements, billing, technology, vendors, and cross-functional operations.
Responsibilities:
- Coordinate J.S. Held's enterprise drone program
- Maintain visibility into drone assets, pilots, certifications, utilization, and flight activity
- Develop and maintain SOPs, training, policies, procedures, records, and controls
- Track program performance and report on utilization, compliance, billing, risks, and implementation progress
- Refine fleet management and identify new revenue opportunities
- Coordinate drone inventory, registration, assignment, maintenance, insurance, and retirement
- Monitor FAA requirements, pilot credentials, renewals, authorizations, and recordkeeping obligations
- Support risk assessments, incident reporting, corrective actions, and compliance reviews
- Establish consistent drone billing and documentation practices with Finance and practice operations
- Connect flight activity to projects or engagements and maintain invoicing, audit, and client-question records
- Monitor billing adoption and exceptions, and report on activity, billings, recoveries, costs, and program economics
- Lead requirements definition, RFP support, evaluation, and implementation of a drone fleet-management platform
- Administer platform data standards, user access, workflows, data quality, vendor performance, and enhancements
- Coordinate relationships with drone technology, equipment, training, and compliance vendors
- Partner with practice leaders, pilots, and corporate functions to support adoption and resolve issues
- Coordinate pilot onboarding, training, certification tracking, and program communications
- Serve as the central coordination point and route technical, legal, regulatory, safety, or accounting matters to subject matter experts
- Provide enterprise coordination without direct-report pilots
Requirements:
- Bachelor's degree or equivalent combination of education and relevant experience
- Five or more years of experience in program management, operations, fleet or asset management, compliance administration, field operations, or a related discipline
- Practical knowledge of commercial drone operations and applicable FAA requirements
- Experience implementing standardized processes across multiple teams, locations, or business units
- Experience selecting, implementing, or administering an operational, fleet, asset, compliance, or workflow technology platform
- Strong analytical, reporting, organizational, and stakeholder-management skills
- FAA Part 107 Remote Pilot Certificate
- Clear written and verbal communication skills
- Sound judgment and ability to manage multiple workstreams without relying on direct reporting authority
- Preferred: experience supporting a multi-location drone, aviation, field-services, equipment-management, or other regulated operational program
- Preferred: experience with drone fleet-management platforms, flight-log systems, or asset-management solutions
- Preferred: experience supporting billing, cost recovery, project accounting, or client documentation in a professional services environment
- Preferred: familiarity with commercial insurance schedules, FAA waivers or authorizations, and specialized drone operating environments
- Preferred: project management, safety management, process improvement, or change management certification or training
- Ability to work at a computer and review operational, regulatory, and financial information for extended periods
- Ability to communicate effectively with geographically dispersed stakeholders and manage multiple priorities and deadlines
- Ability to travel occasionally and access field or equipment-storage locations when needed
- Ability to safely handle or move typical small-drone equipment and cases, with reasonable accommodation as applicable
- Occasional work outside standard business hours may be required
Benefits:
- Employees can work remotely
- Flexible work environment
- Flexible Time Off policy
- Medical, Dental, and Vision Insurance
- 401k Match
- Commuter Benefit
- Reasonable accommodation for individuals with disabilities
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