Forward Deploy Engineer
Employment Information
Report this job
Job expired or something wrong with this job?
Job Description
Forward Deploy Engineer implementing and troubleshooting API integrations for digital health brands. Guiding customers from kickoff to go-live while documenting issues and coordinating technical escalations.
Responsibilities:
- Serve as the technical point of contact for new customers throughout implementation and existing customers expanding their integration footprint
- Guide customer engagements from kickoff through go-live
- Lead end-to-end technical implementation processes
- Map and configure API connections with customers and validate setup over screen share in real time
- Monitor logs, dashboards, and tools such as Postman to identify misconfigured or unexpectedly behaving APIs
- Independently resolve the majority of configuration and integration issues without engineering involvement
- Draft technical documentation covering root cause, steps taken, and resolution
- Escalate unresolved or complex issues to engineering with well-documented context
- Translate customer inquiries and data needs into technical tasks and configuration notes
- Partner with Partner Success Managers and Clinical Support teams
- Identify recurring implementation issues and recommend ways to simplify, document, or automate processes
- Maintain responsiveness, ownership, and customer empathy during implementation and ongoing expansion work
Requirements:
- 3+ years’ experience in a customer-facing technical support or implementation role with an emphasis on API-driven applications
- Comfortable working with customers’ technical teams live and troubleshooting on video calls
- Strong understanding of APIs, webhooks, JSON payloads, and HTTP status codes
- Comfortable reading logs and API documentation to identify root cause and resolve configuration issues without engineering support
- Familiarity with data mapping, payload structures, or basic scripting (Python, JavaScript, or SQL)
- Experience using tools such as HubSpot, Postman, or equivalent for troubleshooting and testing API calls
- Able to communicate technical concepts and processes to technical and non-technical users
- Experience documenting integration processes or producing customer-facing support materials, including workflows, process diagrams, and SOPs
- High attention to detail and organization; able to manage multiple projects and stakeholders simultaneously
- Demonstrated curiosity and ability to learn new systems, data flows, and integration logic quickly
- Customer-first mindset
- Experience in SaaS or healthcare technology integrations is a plus
- Must be unable to require US visa sponsorship; the employer is unable to support US visa sponsorship at this time
Benefits:
- Health, dental, and vision insurance with generous subsidy
- Company-covered life and disability insurance
- 401(k) with match for full-time, US-based employees
- On-the-job training and professional development opportunities
- Growth opportunities
- Fully remote work arrangements
- Collaborative and supportive work environment
Similar Jobs
Converting Engineer – Packaging
Converting Packaging SME solving equipment and process problems for Georgia-Pacific’s paper-product manufacturing operations. Supporting commissioning, commercialization, reliability, and performance improvements across North American facilities.
Propulsion & Effects Engineer
Propulsion and effects engineer creating dual-use prompts and evaluating frontier AI responses. Mercor uses expert red-teaming to improve models’ handling of dangerous technical requests.
Principal Project Engineer – Site Implementation Planning Lead
Principal Project Engineer leading radar-system implementation planning for RTX’s aviation and air-traffic solutions. Coordinating subcontractors, site readiness, logistics, testing, certification, and Government compliance.
Senior Geologist/Senior Environmental Scientist/Professional Engineer
Senior environmental professional delivering site assessment, remediation, and risk management services for HETI. Supporting clients, regulators, insurance claims, and multidisciplinary environmental projects.
Energy Efficiency Engineer I
Energy Efficiency Engineer leading virtual commissioning and strategic energy management programs for Power TakeOff’s utility energy-efficiency software. Advising commercial and industrial customers on HVAC controls and low-cost savings.
Digital Success Engineer
Digital Success Engineer building AI-assisted automation and integrations for Jamf’s Apple device management platform. Powering proactive digital customer success at scale.
Senior Databricks Engineer
Databricks Solution Architect designing scalable Lakehouse platforms for healthcare analytics. Building governed pipelines that support reporting and operational decisions.
Prompt Engineer
Prompt Engineer designing prompts, dialogue flows, and evaluation systems for conversational AI agents. Analyzing client processes and refining production AI products for enterprise customers.
Ingegnere – Lezioni di Matematica Online
Online physics and mathematics instructor for Letuelezioni, Italy’s private tutoring portal. Personalizing lessons and supporting students remotely with flexible scheduling.
Azure Stack HCI Engineer
Azure Stack HCI Engineer managing Microsoft hybrid cloud infrastructure. Supporting virtualization, storage, networking, security, backups, and disaster recovery.
Senior Cost Engineer – Energy
Senior Cost Engineer managing estimates, forecasts, change control, and cost reporting for Turner & Townsend’s major energy and infrastructure projects. Client-facing role supporting large-scale capital construction programs.
Sentinel Engineer
Senior Microsoft Sentinel Engineer designing and managing Microsoft Sentinel environments for Arctiq’s managed cybersecurity services. Building integrations, detection logic, and SOAR automation for clients.
Senior Protection & Control Engineer – Power & Utilities
Senior P&C Engineer leading medium- to high-voltage substation protection and control designs for Meade, a data-center and large-scale construction engineering firm. Delivering compliant drawings, relay applications, and commissioning support.
Project Engineer
Project Engineer coordinating design, construction, commissioning, and performance of utility-scale battery storage and solar projects. Supporting EPC, engineering, O&M, and asset management partners.
Lift Repair Engineer
Lift Repair Engineer repairing and maintaining Stannah’s lifts across Reading and surrounding areas. Diagnosing faults, replacing components, and restoring service safely.
Lift Repair Engineer
Lift Repair Engineer repairing, diagnosing, and maintaining lifts across Luton and nearby sites. Stannah manufactures stairlifts, lifts, escalators, and homelifts and provides repair services.
Escalator Engineer – Nights
Night-shift Escalator Engineer maintaining and repairing escalators and moving walkways across Greater London transport networks. Stannah manufactures and services lifts, escalators, and homelifts.
Escalator Engineer – Days
Escalator Engineer maintaining and repairing escalators across Greater London transport hubs. Supporting safe, reliable operation for Stannah’s lift and mobility-equipment business.
Lift Engineer
Lift Engineer servicing, repairing, and maintaining lifts across Didcot for Stannah, a global access-equipment manufacturer. Attending breakdowns, fault-finding, and keeping local sites safe and compliant.
Lift Engineer
Lift Engineer servicing, repairing, and maintaining lifts across Bristol and surrounding areas. Joining Stannah, a family-owned manufacturer and provider of lift and accessibility services.