Fraud Operations Analyst
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Job Description
Fraud Operations Analyst monitoring transactions and digital banking activity for U.S. Bank’s Elavon payment platforms in Poland. Investigating suspicious activity and preventing financial losses on night shifts.
Responsibilities:
- Analyze transactions and digital interactions with U.S. Bank to detect and prevent fraud
- Monitor money movement through various channels
- Review website and mobile application activity
- Monitor account activity to identify fraudulent transactions and policy violations
- Secure accounts to prevent financial losses
- Contact customers via email or phone to verify suspicious activity
- Work with internal departments to confirm transaction legitimacy
- Collaborate with stakeholders to resolve fraud-related issues
- Maintain accurate records and fraud trend data
Requirements:
- Excellent English (C1)
- Relevant work experience, preferably in fraud prevention, risk, or a related field
- Ability to interpret technical and administrative instructions
- Proficiency in navigating multiple software systems, including Microsoft Office
- Strong analytical skills with the ability to identify and resolve exceptions
- Ability to solve complex problems independently
- Willingness to work night shifts 20:30–04:30, including weekends
- Comfortable with a remote work model
- Strong investigative skills
- Knowledge of the banking industry
- Familiarity with mobile and online banking applications
- Attention to detail
- Ability to work efficiently under pressure
Benefits:
- Performance-based incentives for eligible employees
- Inclusive equitable benefits focused on financial wellbeing, health & wellness
- Continuous development opportunities including training, education support, and career progression pathways
- Employee recognition programs celebrating achievements and milestones
- Inclusive and accessible recruitment experience with adjustments available during application or hiring
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