Senior Procurement Operations Specialist – Coupa
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Job Description
Senior Procurement Operations and Coupa Specialist optimizing P2P workflows, supplier onboarding, reporting, and compliance for Mercury Insurance. Supporting Coupa implementation and user adoption.
Responsibilities:
- Administer and support day-to-day procurement operations within Coupa
- Monitor and optimize Coupa workflows, approval chains, catalogs, and transaction processing
- Support procurement intake from purchase request through purchase order and invoice routing
- Coordinate supplier onboarding activities and supporting documentation
- Maintain procurement records and required documentation in Coupa or approved repositories
- Resolve stakeholder issues involving requisitions, invoices, approvals, user access, notifications, delegates, and Coupa functionality
- Produce operational reports, spend visibility outputs, workflow metrics, and management insights
- Identify system gaps, control weaknesses, and process inefficiencies and recommend improvements
- Support Coupa implementation and enhancement initiatives involving workflows, analytics, guided buying, catalogs, and procurement technology
- Train and guide internal users on procurement processes, Coupa usage, policies, and best practices
- Partner with Procurement, Finance, Legal, Accounts Payable, IT, and business stakeholders
- Support governance and audit readiness by ensuring transactions, approvals, vendor records, and documentation are complete and policy-compliant
- Perform other duties as assigned by Procurement leadership
Requirements:
- Bachelor's degree in Business, Finance, Supply Chain, Procurement, Information Systems, or a related field required
- 10 plus years of relevant experience in procurement operations, procure-to-pay, purchasing systems support, accounts payable operations, or a related procurement function
- Strong hands-on experience using Coupa in a business or administrative capacity
- Experience leading Coupa implementation and UAT assessments across Coupa modules
- Experience supporting Coupa procurement transactions, including requisitions, approvals, purchase orders, invoices, supplier onboarding, and document management
- Understanding of procurement categories and procurement functions, including competitive bid processes
- Procurement knowledge in the indirect space
- Very strong knowledge of Coupa functionality, including requisitioning, purchase orders, invoice routing, approval workflows, supplier onboarding touchpoints, user roles, and basic troubleshooting
- Strong understanding of end-to-end P2P processes
- Working understanding of procurement governance, documentation standards, auditability, and segregation of duties
- Ability to analyze process flow, identify bottlenecks, and improve operational efficiency through workflow, automation, and system configuration improvements
- Strong reporting and analytical skills, including operational KPI tracking
- Strong written and verbal communication skills
- Proficiency in Microsoft Office, especially Excel, Word, PowerPoint, and Outlook
- Ability to manage multiple priorities in a deadline-driven environment
- Preferred: relevant procurement, operations, or Coupa-related certification
- Preferred: experience with Coupa enhancements, implementation rollouts, workflow tuning, catalog improvements, analytics, or module expansion
- Preferred: experience with formal procurement policy, governance, and audit requirements
- Preferred: familiarity with source-to-contract and supplier lifecycle processes
- Preferred: procurement experience in insurance or finance-related industries
- Coupa Source-to-Pay (S2P), Coupa Procure-to-Pay (P2P), Coupa Contract Lifecycle Management (CLMA), Coupa Supplier Information Management (SIM), Coupa Navi AI, Third-Party Risk Management (TPRM), and Jira knowledge
Benefits:
- Competitive compensation
- Flexibility to work from anywhere in the United States for most positions
- Paid time off (vacation time, sick time, 9 paid Company holidays, volunteer hours)
- Incentive bonus programs (potential for holiday bonus, referral bonus, and performance-based bonus)
- Medical, dental, vision, life, and pet insurance
- 401 (k) retirement savings plan with company match
- Engaging work environment
- Promotional opportunities
- Education assistance
- Professional and personal development opportunities
- Company recognition program
- Health and wellbeing resources, including free mental wellbeing therapy/coaching sessions, child and eldercare resources, and more
- Reasonable accommodations for qualified individuals with disabilities
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