Freight Brokerage Operations Virtual Assistant
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Job Description
Virtual Assistant supporting freight brokerage operations in logistics and transportation. Focusing on data entry, TMS updates, and expanding into load management and operational workflows.
Responsibilities:
- Perform accurate data entry into the company's Transportation Management System (TMS)
- Update and maintain shipment records and customer information
- Follow established SOPs and training materials to complete tasks efficiently
- Ensure all data entered is accurate, complete, and up to date
- Organize and manage transportation-related documentation
- Collect Bills of Lading (BOLs) and Proofs of Delivery (PODs)
- Send follow-up emails to carriers and drivers regarding missing documentation
- Assist with load closure processes
- Track shipments from pickup through delivery
- Monitor shipment statuses and verify driver ETAs
- Communicate with carriers and drivers via email and phone when necessary
- Update shipment milestones and tracking information within the TMS and to customers
- Assist with load management and operational workflows
- Support quoting and RFQ processes as responsibilities expand
Requirements:
- Previous experience in logistics, freight brokerage, transportation, or supply chain operations
- Excellent written and verbal English communication skills
- Strong attention to detail and organizational abilities
- Ability to learn new systems and processes quickly
- Self-starter who requires minimal supervision after training
- Comfortable following SOPs and recorded training materials
- Proficient with email communication
- Reliable internet connection and dedicated remote workspace
- Familiarity with freight brokerage operations (preferred)
- Understanding of transportation terminology and workflows (preferred)
- Knowledge of TMS, BOL, POD, and track and trace procedures (preferred)
- Experience with load tracking and freight documentation (preferred)
- Intermediate Microsoft Excel skills (preferred)
Benefits:
- Competitive rates
- Weekly payments
- Various open roles are available
- Free training and upskilling
- Constant support and guidance
- A vibrant community always ready to support you
- And more!
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