Gaming Support Agent
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Job Description
Gaming Support Agent resolving account, technical, purchase, and gameplay issues for 5CA, a remote CX company serving gaming and tech brands. Supporting players from home.
Responsibilities:
- Handle customer support issues for an assigned game studio
- Help players with account and technical issues
- Resolve purchase- and gameplay-related queries
- Work with a team of agents under the guidance of a Team Lead and an Operations Manager
- Complete assisted training modules to grow, develop, and improve skills
- Stay current on the client's newest projects and updates, past releases, and branding
- Help players continue enjoying the games they love
Requirements:
- You speak and write English at an advanced level (minimum C1)
- You are located in South Africa
- You have in-depth gaming knowledge and love anything related to video games
- You own a modern gaming PC/laptop
- You are a fast learner, take initiative and excel at troubleshooting
- You have a dedicated quiet workspace located within your residence
- A minimum internet speed of 15 Mb/s download and 15 Mb/s upload with latency < 120 ms internationally
- A minimum of 8 GB RAM
- Windows 11 (all editions except Windows S Mode)
- A processor with a CPU Mark of at least 9220, like Intel i5-8400, or stronger; 8th Gen Intel or above, or Ryzen 2nd Gen or above
- A GPU with a G3D Rating of 4806, like GTX 760, or stronger
- 2 monitors
- A smartphone usable for two-factor authentication running Android 10.0 or newer or Apple iOS 16.0 or newer
Benefits:
- The flexibility to work 100% remotely with no wasted commute time and travel costs
- A position at a fast-paced international company with ambitious gaming, e-commerce, and tech clients
- A casual, diverse, and inclusive culture with people from 80+ countries, speaking 25+ languages
- Innovative digital tools and comprehensive training, with access to an online training course library
- Various learning and career development initiatives throughout the year
- Fun employee engagement activities and participation in 5CA employee-led communities such as 5CA Connect, Pride, 5CA Gamers, Women of 5CA
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