GC/HPLC Field Service Engineer
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Job Description
Field Service Engineer responsible for supporting GC/HPLC customers with installation, implementation, maintenance. Working at various labs with 60% travel required.
Responsibilities:
- You will be responsible for supporting our GC/HPLC customers with on-site installation, implementation, maintenance and repair of company and multi-vendor systems solutions.
- Installs and optimizes hardware/software/network products and configurations at customer sites.
- Diagnoses and resolves product performance problems.
- Performs maintenance and repairs.
- Ensures customer satisfaction by advising customers on preventive maintenance and configurations, which may impact product performance.
- Proactively responds to potential equipment issues to prevent unplanned interruption of customers' business.
- Deliver fully integrated solutions, which may include peripherals, communications, operating systems and applications software.
- Train other field engineers and customers in the solutions.
Requirements:
- A Bachelors or master’s degree within the science field – e.g. chemistry, analytical chemistry, biochemistry, biotechnology, or similar.
- 1+ years of experience in a similar position or experience as an end user in GC/HPLC systems.
- Experience with troubleshooting and problem-solving.
- Experience with the Agilent solutions is desired but not crucial.
- Verbal and written communication is clear, encouraging and timely.
- Confirmed English language proficiency in written and speaking skills.
- You enjoy traveling and visiting customers; travel is required 60% of the time.
Benefits:
- Option to work remotely
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