German Customer Care – Insurance
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Job Description
Customer Care Agent for German-speaking customers focusing on insurance inquiries. Managing claims and providing support remotely while residing in Greece.
Responsibilities:
- Be the first point of contact for German-speaking customers
- Handle customer inquiries via phone and email (German)
- Process insurance claims and resolve issues efficiently
- Escalate complex cases according to internal procedures
- Process new vehicle insurance applications
- Manage contract changes, conversions, and terminations
- Handle correspondence and documentation
- Accurate contract logging (business-critical)
- Process address changes, account updates, and SEPA mandates
- Ensure timely handling of incoming documents (email/post)
- Provide insurance advice and prepare tailored offers
- Cross-sell additional insurance products (liability, property, legal, etc.)
- Support onboarding (e.g., self-service portal registrations)
- Schedule pension consultation appointments
Requirements:
- Language German C1+ (fluent)
- Strong communication skills and customer-first mindset
- Ability to explain complex insurance topics clearly
- Strong problem-solving with focus on first-contact resolution
- High attention to detail (data entry & documentation)
- Comfortable multitasking across systems in a fast-paced environment
- Confident PC user (Windows, CRM systems, MS Office)
- Typing speed 25 WPM with 85% accuracy
- Minimum high school diploma
Benefits:
- Up to 10% performance bonus (based on targets)
- Relocation Package (for candidates moving to Greece)
- Option 1 (Full coverage): Flight + hotel + real estate agency fees fully covered
- Option 2 (Allowance): €250 relocation allowance + real estate agency fees covered
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