Health Plan Operations Partner
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Job Description
Health plan operations partner helping Evio, a specialty-pharmacy solutions company, strengthen customer relationships. Leading advisory forums, CRM processes, medication-contract adoption, and annual planning.
Responsibilities:
- Partner with the Chief Customer Officer on customer strategy and execution, prioritizing initiatives and coordinating work across Evio
- Lead the operating rhythm for the bi-weekly Customer Advisory Committee by developing agendas, coordinating executive participation, preparing materials and narratives, capturing decisions, and driving follow-through
- Coordinate customer engagement across Evio, connecting experts to customer needs and streamlining communication
- Track adoption, value, and customer insights related to medication contracting with pharmaceutical manufacturers
- Gather and synthesize customer adoption and value realization data, partnering with the pharmaceutical contracting team to increase customer value
- Strengthen customer relationship management through cross-functional processes and CRM implementation
- Support annual investor/customer business and financial planning, including customer offerings and budget requests
- Create executive and customer communications, presentations, and narratives that make complex information clear and actionable
Requirements:
- Bachelor’s degree in business, healthcare administration, pharmacy, or a related field
- 7+ years of progressive healthcare experience, including direct experience working with or supporting health plans
- Strong understanding of the health plan landscape and senior health plan leaders’ priorities, including Chief Pharmacy Officers and Vice Presidents of Pharmacy
- Experience supporting executive governance bodies, advisory councils, boards, or similar forums, including agenda development, executive communications, meeting preparation, and follow-through
- Strong executive presence and ability to build credibility with internal teammates and senior investor/customer leaders
- Excellent written, verbal, and presentation skills, particularly executive storytelling and presentation development according to brand standards
- Strong project management skills and ability to manage competing priorities and structure ambiguous work
- Resourceful, curious, and comfortable shifting between different types of work and unfamiliar challenges
- Critical thinking and problem-solving skills, with ability to structure complex challenges, connect insights across customers and teams, and develop actionable solutions
- Pharmacy, PBM, or health plan pharmacy experience strongly preferred
- Advanced degree is a plus
Benefits:
- The company pays 100% of medical, dental, and vision premiums for teammates, and 50% for dependents
- 401(k) match: Evio matches 100% of teammate contribution up to 5% of salary, subject to IRS limits
- Flexible vacation policy with no minimum or maximum amount of vacation allowed per year
- Generous paid parental leave for birth and non-birth parents
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