Healthcare Customer Service Representative
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Job Description
Full-Time Customer Service Representative supporting clients in the healthcare technology sector. Managing customer inquiries and providing comprehensive support in a remote role.
Responsibilities:
- Manage a high volume of inbound customer calls with a patient and friendly demeanor.
- Provide comprehensive support to clients, addressing issues related to hardware tech support, administrative updates, replacements, and claims inquiries.
- Accurately document all customer interactions and details in their Salesforce CRM system.
- Efficiently problem-solve in real-time while conversing with customers and taking notes.
- Escalate complex issues to the appropriate internal teams when necessary.
- Assist new clients with the onboarding and setup process.
- Answer frequently asked questions and guide customers to relevant resources.
Requirements:
- Prior experience in an inbound customer service role (phone-based).
- High proficiency in both spoken and written English.
- Demonstrated ability to multitask effectively, including typing and navigating systems during calls.
- A patient, empathetic, and confident communication style.
- Experience in a healthcare, Medicare, or medical device setting is highly preferred.
- Familiarity with supporting elderly or Medicaid patient populations is a significant advantage.
Benefits:
- Full-time 100% remote position.
- The client offers a competitive compensation package and the opportunity to be part of a mission-driven company that values its team members and their impact on patient lives.
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