Healthcare Program Management Sup II
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Job Description
Healthcare program supervisor managing complex customer operations for UPS Healthcare. Driving project execution, issue resolution, reporting, and customer value.
Responsibilities:
- Serve as the primary point of contact for complex Healthcare customers using one or more UPS portfolio offerings
- Support performance reliability and execution
- Promote customer retention and growth
- Foster a differentiated customer experience with UPS
- Conduct short- and medium-term project management
- Provide client advocacy and critical issue resolution
- Support compliance collaboration, risk mitigation, process improvement, and other value-added services
- Oversee standard operating procedures (SOPs)
- Manage statements of work (SOWs)
- Support operational and technical engagements
- Coordinate and deliver regular reporting
- Drive quantified value for customers
- Facilitate internal and external meetings
- Understand UPS Healthcare offerings, products and services
Requirements:
- Effective written and verbal communication skills
- Ability to collaboratively work with customer service, operational, technical, quality, financial and other functional teams
- Proficient in Microsoft Office applications
- Ability to analyze data and translate insight into recommendations
- Bachelor’s degree or 5+ years of equivalent experience
- Healthcare Logistics Distribution experience preferred
- Must be a U.S. Citizen or National of the U.S., an alien lawfully admitted for permanent residence, or an alien authorized to work in the U.S. for this employer
Benefits:
- Medical/prescription drug coverage
- Dental coverage
- Vision coverage
- Flexible Spending Account
- Health Savings Account
- Dependent Care Flexible Spending Account
- Basic and Supplemental Life Insurance
- Accidental Death and Dismemberment coverage
- Disability Income Protection Plan
- Employee Assistance Program
- 401(k) retirement program
- Vacation
- Paid Holidays and Personal time
- Paid Sick and Family and Medical Leave time as required by law
- Discounted Employee Stock Purchase Program
- Annual short-term and/or long-term incentive compensation programs may be available
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