Healthcare Sales Manager
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Job Description
Healthcare Sales Manager at GABA Telepsychiatry responsible for patient inquiries and team performance. Leading staff training, monitoring quality, and supporting healthcare communications.
Responsibilities:
- Calling 10 to 30 prospective patients a day based on case complexity and responding to their inquiries via phone, email, and chat, ensuring timely and informative responses in an empathetic manner
- Train new and existing staff, ensuring alignment with company goals, service quality, and ethical standards
- Motivate, guide, and mentor team members to achieve performance targets
- Conduct regular team evaluations and hold the junior members accountable for their performance
- Fill in for team members during leaves, absences, or peak demand periods
- Daily meetings to discuss queries, help each other solve problems and give the team feedback and guidance, based on call quality and team interactions
- Monitor and listen to calls to ensure service excellence, adherence to scripts, and emotional intelligence
- Ensure prompt callbacks and proactive retargeting of potential patients
- Personally assist in callbacks or take direct calls when necessary to meet standards or support the team
- Conduct video calls with patients and team members to address concerns and answer queries in a clear, compassionate manner
- Support the collection of payments, working closely with finance, statistics and customer teams
- Maintain and exceed customer satisfaction metrics
- Work closely with the marketing team to align messaging, strategy, and patient communication
- Coordinate with the Google Ads team and stats team to evaluate campaign effectiveness and patient acquisition efforts
- Keep documentation in place for all meetings, processes, etc.
- Liaise with doctors, social workers and patient advocates
- Work on receiving client feedback and follow up with clients
Requirements:
- 5+ years of sales experience selling into healthcare environments
- Customer service experience is a bonus point
- The candidate must have experience in a leadership or supervisory role
- Background in medical services, mental health, psychiatry, healthcare services, or similar
- Comfortable with inbound sales motions (calls, messages, emails)
- Ability to read and understand services, follow scripts while maintaining natural, empathetic conversation flow, along with excellent spoken English (C1)
- Professional phone manner suitable for sensitive healthcare conversations
- A degree in psychology or a similar field is preferred
- HIPAA Compliance
- Ability to work independently and as part of a team, and take initiative when needed
- The candidate must have the ability to work remotely in the US time zone and be available for meetings and calls (9 AM to 6 PM ET)
Benefits:
- This is a remote position
- Permanent work-from-home role
- Independent Contractor arrangement
- Must have own computer and reliable internet connection
- Responsible for own taxes and benefits
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