Healthcare Scheduling Coordinator
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Job Description
Remote Healthcare Scheduling Coordinator managing behavioral-health appointments, patient intake, and insurance verification. Supporting U.S. counseling practices with Jane EHR, billing, records, and counselor onboarding.
Responsibilities:
- Manage patient appointments, cancellations, and rescheduling using Jane EHR.
- Match clients with appropriate clinicians based on specialties, availability, and scheduling requirements.
- Verify patient eligibility, coverage, copays, and benefits through insurance portals, including Blue Cross Blue Shield, UnitedHealthcare, Medicare, and Medicaid.
- Assist with billing and coding for individual and family counseling sessions.
- Collect insurance, payment, and intake information and assist patients with registration.
- Ensure all required patient documentation is completed.
- Handle patient inquiries, appointment requests, scheduling changes, and follow-up calls.
- Maintain accurate patient records and provide daily operational assistance.
- Support clinicians during counseling sessions.
- Assist with onboarding new counselors by reviewing documents, tracking outstanding requirements, and maintaining onboarding checklists.
- Maintain administrative records using Google Workspace.
- Communicate with team members and support process improvements.
- Assist with insurance authorization requirements and related follow-ups.
Requirements:
- Hands-on experience with Jane EHR, particularly appointment scheduling, patient intake, and administrative workflows.
- Experience in behavioral health or mental health practice operations, preferably supporting a counseling or therapy practice.
- Strong knowledge of U.S. insurance verification, eligibility, benefits, copays, and insurance portals.
- Working knowledge of behavioral health billing and coding, including individual and family counseling services.
- Experience handling patient calls, scheduling requests, and administrative responsibilities in a healthcare setting.
- Excellent spoken and written English communication skills, with the ability to communicate professionally and empathetically with patients.
- Strong organizational skills, attention to detail, and ability to manage multiple responsibilities independently.
- Proficiency in Google Workspace, including Google Docs, Google Sheets, Gmail, and Google Chat.
- Ability to work U.S. Eastern Time hours, including evening and Saturday coverage.
- Must speak and write English clearly and professionally.
- Must have relevant work experience.
- Must be able to provide an NBI Clearance and/or Local Police Clearance before onboarding.
- Must be available to attend video meetings with camera on when required.
- Reliable laptop or desktop computer.
- Stable high-speed internet connection of at least 25 Mbps.
- Noise-canceling headset.
- Working webcam for virtual meetings.
- Quiet and professional work environment.
Benefits:
- Dedicated HR & Contractor Support Team: Access to world-class support for questions, guidance, contract matters, and client communication.
- Premium VPN Access (Optional): A secure VPN license can be provided upon request to enhance privacy and security for client-related tasks.
- HIPAA & Cybersecurity Training + Certification (Provided): Access to internal HIPAA compliance training, cybersecurity modules, and certification.
- Top 1% VA Performance Training: Proprietary training on communication, client management, productivity systems, and best practices.
- Client-Approved U.S. Holidays: Contractors may take U.S. holidays off according to the client’s needs and schedule.
- Client-Approved Paid or Unpaid Time Off: Time off may be granted by the client; paid time off is optional and only if offered by the client.
- Access to Tools & Resources: Templates, workflow guides, productivity tools, and client-specific SOP support.
- Optional Performance-Based Incentives: Some clients may offer bonuses, incentives, or increased hours based on performance.
- Reliable laptop or desktop computer, stable high-speed internet connection, noise-canceling headset, working webcam, and quiet professional work environment are required contractor resources/conditions, not stated benefits.
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