Healthcare Virtual Assistant
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Job Description
Healthcare virtual assistant managing caregiver documentation, credentials, and training coordination for a U.S. staffing agency. Remote 25-hour weekly role serving caregivers across Latin America.
Responsibilities:
- Review reports to identify missing caregiver documents and incomplete training
- Collect certifications, fingerprint cards, required forms, and training completion records
- Upload documents to the correct caregiver profiles and maintain accurate files
- Schedule caregivers for required training, including CPR classes
- Follow up with caregivers to confirm attendance, completion, and outstanding paperwork
- Monitor email, text messages, and internal team messages throughout the workday
- Respond professionally using existing communication templates where appropriate
- Maintain clear notes on pending items, follow-ups, and next steps
- Make occasional phone calls when needed to resolve outstanding items
- Check work carefully to prevent missing or incorrectly filed documentation
- Coordinate training attendance and records rather than teaching classes
Requirements:
- Previous professional experience in administrative support, documentation management, training coordination, or a similar role
- Strong attention to detail and a consistent record of completing accurate work
- Ability to learn established processes and manage daily responsibilities independently
- Working knowledge of Microsoft Excel and comfort navigating online systems
- Ability to use email, shared files, CRM platforms, and messaging tools
- Strong written English and clear spoken English for occasional calls
- Strong organization and follow-up skills
- Availability Monday through Friday for 25 hours per week during Phoenix, Arizona business hours
- Highly preferred: experience supporting a healthcare staffing agency, home care company, or similar business
- Highly preferred: experience tracking caregiver credentials, onboarding documents, or required training
- Highly preferred: familiarity with SharePoint and Outlook
- Spanish proficiency is highly preferred
Benefits:
- Potential to grow into a full-time position based on performance and business needs
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