Helpdesk, IT Support – Mitarbeiter
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Job Description
Service Desk Mitarbeiter supporting business clients with IT issues and ensuring high service quality. Proactive monitoring of systems and communication with clients in professional settings.
Responsibilities:
- Bearbeitung von IT‑Störungen für Geschäftskunden (Hardware, Software, Netzwerk, Zugriffsrechte)
- Arbeiten im Ticketsystem: Erstellung, Priorisierung, Nachverfolgung und Eskalation von Tickets gemäß SLA
- Support für geschäftskritische Anwendungen und ggf. Abstimmung mit externen Dienstleistern
- Professionelle Kundenkommunikation und verständliche Erklärung technischer Lösungen
- Pflege von Dokumentationen und Wissensdatenbanken
- Proaktives Monitoring von Systemen und Reaktion auf Warnmeldungen
Requirements:
- Du bist IT-affin und hast grundlegende Kenntnisse rund um die Verwendung von PCs, Smartphones, Tablets, Druckers etc.
- Du weißt wovon gesprochen wird, wenn der Begriff IT Security genannt wird
- Ausdrücke wie Netzwerk, Windows Client, Access Management und Collaborative Software findest du spannend?
- Deine Deutsch und Englischkenntnisse sind so gut, dass du kein Problem damit hast Materie in diesen Sprachen zu lesen und zu lernen
- Du neigst zu Genauigkeit, Eigenverantwortung und lösungsorientierten Arbeitsweisen
- Du bist zuverlässig und legst viel Wert auf Teamfähigkeit
Benefits:
- Unbefristetes Arbeitsverhältnis
- Vollzeit Vertrag
- Bezahlte Schulung
- Fixes Gehalt und die Möglichkeit, monatliche Boni zu verdienen
- Fachliche und persönliche Weiterentwicklung bei einem international tätigen Weltmarktführer
- Internationale Kollegen in angenehmer Arbeitsatmosphäre
- Einen Arbeitsplatz im Home Office - 100%
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